Branch Customer Service Pro – Digital Banking

HSBC; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global bank is seeking a Customer Service Representative to deliver outstanding service to customers. This role requires excellent communication skills and the ability to engage customers effectively. Successful candidates will receive extensive training and an attractive starting salary of £24,000 per year, along with a generous benefits package including holidays and healthcare options. Applicants must be willing to work full-time hours and support local branches as needed.

Benefits

Over six weeks’ holiday

Employee discounts

Employer Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Demonstrate excellent communication skills to engage customers.
• Take ownership of customer inquiries through to resolution.
• Be resilient in a continuously changing environment.

Responsibilities

• Provide exceptional customer service in a fast-paced branch environment.
• Process transactions accurately and efficiently.
• Educate customers about self-service devices and digital banking platforms.
• Collaborate with team members to improve banking processes.

Skills

Excellent communication skills

Ability to take ownership of customer inquiries

Resilience to change

Job description

A leading global bank is seeking a Customer Service Representative to deliver outstanding service to customers. This role requires excellent communication skills and the ability to engage customers effectively. Successful candidates will receive extensive training and an attractive starting salary of £24,000 per year, along with a generous benefits package including holidays and healthcare options. Applicants must be willing to work full-time hours and support local branches as needed.