Branch Administrator – Norwich: Customer & Ops Support

Stannah Group; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-owned engineering firm in Norwich is looking for an experienced Branch Administrator. The role involves providing full administrative support, maintaining communication with stakeholders, and managing customer records. Candidates should have prior experience in administration and be proficient in Microsoft Office. Offering a market-aligned salary, profit-sharing bonuses, and additional benefits like paid holidays and a pension scheme, this role emphasizes a collaborative and customer-focused environment.

Benefits

Market Aligned Salary

Profit Share Bonus Scheme

25 days holiday plus bank holidays

Pension Scheme

SimplyHealth Cash Plan

Life Assurance Scheme

Employee Assistance Programme

Free parking

Qualifications

• Previous experience in a busy administrative role.
• Proficiency in Microsoft Office and strong data interpretation skills.
• Comfortable working under pressure.

Responsibilities

• Provide full administrative support to the branch and service team.
• Maintain strong communication with both internal and external stakeholders.
• Raise and check invoices, handle customer records, and perform general office duties.
• Schedule planned maintenance and liaise directly with customers.

Skills

Excellent planning and organisational skills

Proficiency in Microsoft Office

Strong interpersonal and communication abilities

Ability to work under pressure

Job description

A family-owned engineering firm in Norwich is looking for an experienced Branch Administrator. The role involves providing full administrative support, maintaining communication with stakeholders, and managing customer records. Candidates should have prior experience in administration and be proficient in Microsoft Office. Offering a market-aligned salary, profit-sharing bonuses, and additional benefits like paid holidays and a pension scheme, this role emphasizes a collaborative and customer-focused environment.