Box Office Supervisor

Ticketek UK; Royston; On-site; GBP 20,000 - 30,000; Part time

Job summary

A global entertainment company is seeking a Box Office Supervisor for the Halloween Light Trail Festival. Responsibilities include team liaison, box office management, issue resolution, and technical support. Candidates should have prior ticketing and event supervision experience. Evening and weekend availability is required. Training will be provided.

Qualifications

• Experience in a supervisor or managerial role in ticketing and events.
• Proven box office experience.

Responsibilities

• Act as the first point for ticketing between venue and operations staff.
• Ensure box office terminals and pinpads are set up and tested.
• Conduct pre-event checks to confirm systems function.
• Resolve customer and operational issues.
• Complete nightly reconciliation reports.
• Maintain technology inventory like scanners and printers.
• Provide first-line support for technical issues.
• Set up and test handheld scanners for event day.

Skills

Previous ticketing and event experience

Good customer service experience

Job description

Overview

Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, we make life better live!

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences), our Venues which we own, operate and programme (TEG Venues), and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.

About the Role

We’re looking for a Box Office supervisor for the upcoming Halloween Light Trail Festival at Wimpoleon on a contractor basis. You will therefore need to be a limited company or self-employed.

The box office will be open for Halloween (23 October – 02 November) and for Christmas (22 November - 30 December).

Responsibilities

• Team Liaison & Support; acting as the first point for ticketing between venue, ticketing and operations staff
• Box Office; ensuring the office terminals and pinpads are set up and tested and support the Box Office staff
• Pre-Event Checks; conducting pre-event walk throughs to confirm systems and access points are functioning correctly
• Issue Resolutions; responding to and resolving customer and operational issues, including overseeing ticket refunds and escalations as required
• End-Of-Night Reporting; completing and submitting nightly reconciliation reports
• Hardware Management; maintaining inventory of technology including scanners and printers and communicating any issues
• Technical Troubleshooting; providing first-line support for technical issues
• Scanner Setup & Testing; setting up, testing and maintaining handheld scanners to ensure smooth event day ingress operations

About You

• Previous ticketing and event experience in a supervisor / managerial role
• Box Office experience
• Good customer service experience

Other key considerations

Due to the nature of this role, it will involve evening and weekend work.

Training will be provided.

Equal opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.