Bookings Coordinator

VPss; Hagley; On-site; GBP 26,000 - 29,000; Full time

Job summary

A recruitment agency is seeking a Bookings Coordinator in Hagley to play a crucial role in ensuring exceptional customer satisfaction by coordinating field engineers and subcontractors. The successful candidate will have strong organizational skills and be adept at using technology to improve efficiency. Responsibilities include scheduling, managing diaries, and maintaining customer communication. This office-based role offers a competitive salary and benefits, including a yearly bonus and company pension.

Benefits

Yearly bonus

Company pension

Free On-site parking

Qualifications

• Ability to coordinate scheduling efficiently.
• Experience in managing diaries and job cards.
• Proactive in customer communication and service updates.

Responsibilities

• Schedule field technicians and subcontractors.
• Maintain effective communication with customers.
• Monitor projects to ensure timely completion.

Skills

Strong organisational skills

Proficient in technology use

Excellent customer service

Job description

Bookings Coordinator

The role of Bookings Coordinator, will play a vital part in ensuring exceptional customer satisfaction by coordinating the Field Based Engineers as well as the businesses national sub contractors to ensure service continuity and fix first time approach for any bookings. The ideal candidate will possess strong organisational skills and be adept at using technology to streamline processes and improve efficiency.

• Pay: £26,000 - £29,000 per year
• Monday to Friday 8.30am – 5pm
• Office based (Hagley - South of Birmingham)
• Yearly bonus
• Company pension
• Free On-site parking

Bookings Coordinator Purpose

• To efficiently schedule field technicians and subcontractors for planned installations, warranty repairs, and project updates.
• To provide exceptional customer service and ensure timely resolution of service requests.
• To manage the field technician diary, job cards, and required stock inventory.
• To be proactive and manage quality, identify training needs throughout the UK service dealerships.

Bookings Coordinator Key Responsibilities

• Coordinate internal technician bookings and manage their diaries.
• Determine when to outsource to third-party suppliers for cost-effective mobilisation.
• Proactively reach out to customers with service call updates.
• Collaborate with technical support to mobilise technicians as needed.
• Serve as the primary point of contact for customer booking inquiries and service requests.
• Support the Head Office Customer Service team with service ticket triage and management.
• Ensure timely communication with customers regarding service status and updates.
• Monitor active field jobs and projects to ensure timely completion and escalation.
• Utilise resources and facilities efficiently to provide timely service.

About the role

This role is essential for maintaining the effectiveness of my clients operations while providing support to our dedicated teams. If you are an organised individual with strong administrative capabilities, Ian at VPss Recruitment encourages you to apply for this exciting opportunity as a Bookings Coordinator.