Booking Clerk

Helen’s Airport Cars Ltd; Bognor Regis; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional transportation service in Bognor Regis is seeking a Booking Clerk to join their team. The role involves processing customer bookings via phone and email while supporting team members. Strong organizational and communication skills are essential, and training will be provided for those without prior experience. This is a full-time position with a salary of £13.45 per hour, twenty-one days of annual leave, and opportunities for career development.

Benefits

Competitive salary

Twenty-one paid days leave

Development opportunity for career development

Qualifications

• Previous experience not essential as full training will be given.
• Able to take initiative and work as a team member.
• Willingness to learn and maintain confidentiality.

Responsibilities

• Processing customer telephone bookings.
• Processing customer e-mail bookings.
• Processing quotations for customers.
• Operating bespoke computer system.
• Supporting team members.
• Occasional flexibility in working days.

Skills

Good knowledge of Microsoft Office

Good knowledge of Google Drive

Understanding of customer service

Organised and attention to detail

Good communication skills

Education

Good education – GCSE level preferred

Job description

Job Title

Booking Clerk

Reporting to

Office Manager

Location

Bognor Regis Office

Hours

Full Time – Saturday, Sunday, Monday, Thursday, and Friday, including Bank Holidays, 08:30 am to 06:00 pm

Overview

We are a small company providing high-class, pre-booked travel by car.

Summary of Position

A member of a small team taking and processing bookings of customer requirements.

Key Responsibilities

• Processing customer telephone bookings
• Processing customer e‑mail bookings
• Processing quotations for customers
• Operating bespoke computer system
• Supporting team members
• Occasional flexibility in working days to cover holidays/sickness

Requirements

• Education Good education – GCSE level preferred. Previous experience not essential as full training will be given.
• Office Skills Good knowledge of Microsoft Office, Good knowledge of Google Drive, Understanding of customer service, Understanding of travel industry, Organised and attention to detail.
• Personal Attributes Good communication skills, Able to take initiative, Able to work as a team member, Able to maintain confidentiality, Willingness to learn.

Benefits

• Salary £13.45 per hour (April 2025)
• Holiday Twenty‑one paid days leave per annum
• Development Opportunity for career development

Contact

Tom Bainbridge, Office Manager
01243 820820 / 07702868999 – for initial telephone interview