Booking and Scheduling Coordinator

Manchester University NHS Foundation Trust; Urmston; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading NHS Trust in England is seeking a Booking and Scheduling Coordinator. In this role, you will be at the forefront of patient care, managing appointments and ensuring efficient communication between clinical teams and patients. Key responsibilities include accurate patient data management, coordinating pre-admission tests, and liaising with consultants. The ideal candidate will have strong organisational skills and experience in a hospital environment. This position offers a salary between £24,937 and £26,598 per annum.

Qualifications

• Previous waiting list management experience.
• Experience working in an acute hospital setting.
• Experience of dealing with members of the public.

Responsibilities

• Accurately add patients to waiting lists, ensuring they are placed on the correct pathways.
• Coordinate pre-admission tests and checks.
• Liaise effectively with consultants regarding case-mix and schedule changes.
• Ensure theatre lists are constructed to maximise utilisation.

Skills

Excellent organisational and time-management skills

Strong IT and administrative abilities

Excellent interpersonal skills

Good keyboard skills

Competent in the use of Microsoft Office

Education

Educated to GCSE level or equivalent

Tools

Microsoft Office

IPM Patient Administration System or similar

Job description

Go back Manchester University NHS Foundation Trust

Booking and Scheduling Coordinator

The closing date is 22 December 2025

Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 20,000 staff.

We are responsible for running a family of nine hospitals across six separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services.

Hub.

Are you highly organised, calm under pressure, and passionate about delivering excellent service? An exciting opportunity has arisen to join the team at Trafford Elective Hub as a Booking and Scheduling Coordinator.

As a Booking and Scheduling Coordinator, you'll be at the heart of patient care pathways, ensuring appointments are managed efficiently, communications are clear, and schedules run smoothly. You'll work closely with clinical teams, admin staff, and patients to keep everything on track, helping us reduce waiting times and improve the patient experience.

Main duties of the job

We are looking for:

• Excellent organisational and time-management skills.
• A calm and professional approach in a busy environment.
• Strong IT and administrative abilities.
• A commitment to delivering outstanding service to patients and staff alike.

The post holder will be responsible for:

• Accurately add patients to waiting lists, ensuring they are placed on the correct pathways, validating and amending details as required.
• Coordinate pre-admission tests and checks, ensuring all patients are fully prepared for their procedure or appointment.
• Record patient cancellations and DNAs (Did Not Attends) accurately and promptly.
• Liaise effectively with consultants regarding case-mix, additions to theatre lists, and schedule changes.
• Ensure theatre lists are constructed to maximise utilisation, balancing clinical priorities and patient needs.
• Support the team in maintaining compliance with Trust access policies and national access standards.

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike. At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you're part of something bigger from day one.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application: Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions— is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone. Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Diversity Matters: MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Person Specification

Qualifications

• educated to GCSE level or equivalent

Experience

• previous waiting list management experience
• experience working in an acute hospital setting
• experience of dealing with members of the public
• Working as part of a team
• experience of working directly with consultant staff

Skills

• excellent interpersonal skills
• appreciate the needs of patients, carers and healthcare staff
• able to react to unpredictable issues; re-prioritising own workload
• good keyboard skills for regular use of computer systems/IT Skills
• competent in the use of microsoft office
• competent use of the IPM Patient Administration System or similar

Employer name

Manchester University NHS Foundation Trust

£24,937 to £26,598 a year Per Annum (Pro Rata)