Bodyshop Customer Service Advisor — Derby Admin & Front Desk

Pentagon Motor Group; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service company in East Midlands seeks a customer service Advisor/administrator for its Derby dealership. The ideal candidate will be detail-oriented and have strong communication skills, especially on the phone. Key responsibilities include handling customer inquiries face-to-face and over the phone, liaising with insurance companies, and managing administrative tasks. The role promises professional development with a comprehensive benefits package, inclusive workplace values, and opportunities for a rewarding career in the automotive industry.

Benefits

31 days holiday per year

Recommend a Friend Scheme

Discounted days out

Retail discounts

Fully funded national qualifications

Manufacturer specific training

Qualifications

• Previous experience in a face-to-face Customer Service role is essential.
• Excellent communication skills, especially on the phone.
• Ability to work well under pressure while remaining organized.

Responsibilities

• Dealing with customers both face-to-face and over the telephone.
• Liaising with Insurance Companies and other suppliers.
• Processing invoices, customer insurance documents, and job cards.

Skills

Customer Service

Administrative skills

Communication skills

Organizational skills

IT Skills

Job description

A leading automotive service company in East Midlands seeks a customer service Advisor/administrator for its Derby dealership. The ideal candidate will be detail-oriented and have strong communication skills, especially on the phone. Key responsibilities include handling customer inquiries face-to-face and over the phone, liaising with insurance companies, and managing administrative tasks. The role promises professional development with a comprehensive benefits package, inclusive workplace values, and opportunities for a rewarding career in the automotive industry.