BMV Branch Manager Senior

City of Bloomington, Indiana; Grove; On-site; GBP 50,000; Full time

Job summary

A government agency in Indiana is seeking a Branch Manager Senior to oversee branch operations at the Beech Grove BMV. The role includes managing staff, ensuring compliance with policies, and achieving productivity targets. Candidates should have a background in management and experience in customer service. This position offers a salary starting at $67,314 and provides benefits like multiple medical plans and retirement options.

Benefits

Three medical plan options

Wellness Rewards Program

Deferred compensation 457(b) account

Education Reimbursement Program

Qualifications

• An Associate's Degree and 1 year of experience or a High School Diploma and 3 years of experience.
• Ability to interact with diverse employees and customers.
• Experience in managing people/teams.

Responsibilities

• Oversee operations including branch opening and closing procedures.
• Maximize productivity by analyzing customer volume.
• Ensure training and performance evaluation of branch staff.

Skills

Sales Experience

Financial Acumen

Management Experience

QlikView

Retail Sales

Education

Associate's Degree

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state offering a range of opportunities across 60 agencies. At the state you’ll find competitive compensation a robust benefits package and a commitment to work-life balance. Most importantly you’ll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV)

The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees.

The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we :

• Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation

Role Overview

The Branch Manager Senior oversees and executes all aspects of branch operations. You will ensure that staff comply with all agency policies and procedures and with state laws. You will guide branch staff in responding to customers' licensing needs in a timely safe and secure manner. The Branch Manager Senior reports directly to the Regional Manager of branch operations.

This position will serve at the Beech Grove BMV Branch Office. Your work schedule will be within these BMV branch hours :

• Sunday: Closed
• Monday: 8:00 am - 5:30 pm
• Tuesday: 8:00 am - 5:30 pm
• Wednesday: Closed
• Thursday: 8:00 am - 5:30 pm
• Friday: 8:00 am - 5:30 pm
• Saturday: Closed

Salary:

The salary for this position traditionally starts at $67,314.

Use our Compensation Calculator to view the total compensation package.

A Day in the Life

The essential functions of this role are:

• Oversee day-to-day operations including branch opening and closing procedures.
• Achieve results by maximizing productivity and analyzing customer volume to accurately forecast staffing needs.
• Complete daily and weekly required reports and submit them to required lines of business.
• Maintain effective working relationships with all lines of business.
• Communicate and elevate property management issues.
• Clarify, enforce, support and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
• Verify for accuracy and approve weekly payroll reports for each branch.
• Provide best in class customer service and facilitate resolution for all customer issues.
• Ensure training development evaluation and discipline of branch staff is completed in accordance with agency policies and operating guidelines.
• Conduct meetings with branch staff and attend required agency meetings.
• Ensure the accuracy of customer transactions reporting deposit procedures and tasks associated with branch operations.
• Maintain agency goal for Customer Experience Time.
• Maintain effective levels of all BMV products and office supplies while monitoring and serialized inventory.
• Recruit select onboard and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines and proper procedures.

The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and / or paid leave taken to receive their base biweekly salary.

What Youll Need for Success

• an Associate's Degree and 1 year of experience or a High School Diploma or HSE diploma and 3 years of experience.
• Related certifications and coursework may be considered for education or experience.
• Ability to interact and verbally communicate with diverse employees and customers ability to communicate on a one-on-one basis and in groups.
• Ability to manage people experienced in managing people / teams.
• Ability to successfully address customer concerns.
• Creative problem solving and utilizing good judgement.
• Ability to apply fundamental cash management and accounting principles.
• Proficient computer skills including working knowledge of Microsoft Word, Microsoft Excel and e-mail systems.
• Ability to become proficient in the agency operating system.
• Ability to multi-task in a fast-paced environment.
• Ability to travel up to 20 percent of the time to branch locations training or branch-related community activities.
• Ability to delegate work set clear direction and manage workflow.
• Ability to effectively give feedback provide guidance or corrective action coach and develop employee skillsets.
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities / Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust comprehensive program of leave policies covering a variety of employee needs including but not limited to :
• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation personal and sick leave time off
• 12 paid holidays 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting selecting developing and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application you can request assistance by contacting the Indiana State Personnel Department at .

Required Experience:

Manager

Key Skills

• Sales Experience
• Financial Acumen
• Financial Concepts
• Management Experience
• QlikView
• Serving Experience
• Retail Sales
• Banking
• Securities Law
• Product Lifecycle Management
• Mentoring
• Supervising Experience

Employment Type: Full Time

Experience: years

Vacancy: 1