Billing Clerk | Imperial College Healthcare NHS Trust

IMPERIAL COLLEGE HEALTHCARE NHS TRUST; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in London seeks an administrator to support its business office. The role requires strong communication and customer care skills, attention to detail, and the ability to manage workload effectively under pressure. Preferred candidates will have prior experience in a healthcare setting. Benefits include flexible working options and career development opportunities.

Benefits

Career development

Flexible working

Wellbeing initiatives

Staff recognition scheme

Cycle to Work scheme

Car lease schemes

Season ticket loan

Membership options for onsite leisure facilities

Qualifications

• Ability to effectively manage workload under pressure.
• Experience in a healthcare setting or similar environment is an advantage.
• Professional and courteous attitude in communication.

Responsibilities

• Ensure timely raising of invoices and capture of private income.
• Provide effective administration support to the business office.
• Communicate effectively with patients and various stakeholders.
• Handle finance-related conversations when necessary.

Skills

Attention to detail

Excellent customer care

Time management

Interpersonal skills

Communication skills

Job description

Responsibilities

• You will be required to ensure that invoices are raised in a timely manner, have the ability to pay attention to detail and collate information from various sources in order to ensure that all private income is captured.
• You will have an integral role with the administration team and you will be expected to provide a comprehensive and effective administration service to support the smooth running of the business office.
• You will need the ability to be able to communicate effectively with patients both in person and over the telephone as well as Consultants, their secretaries, colleagues and other departments within Imperial College Healthcare NHS Trust as well as outside agencies.
• This post requires someone that has excellent customer care, interpersonal skills and a professional and courteous telephone manner. You will require excellent time management skills, able to prioritise and manage your workload effectively, and remain calm whilst working under pressure.
• You may also be required to have difficult conversations around finance issues and therefore experience of working in a healthcare setting or similar environment would be an advantage.

About Imperial College Healthcare

• At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
• Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits

• Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

Equal opportunity and flexible working

• We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Job description and qualifications

• The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
• For both overviews please view the Job Description attachment with the job advert.

Application closing

• This advert closes on Tuesday 16 Sep 2025