Billing Assistant

LJ Recruitment; Epping Forest; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A Managed Service Provider in the UK is looking for a Billing Assistant to join their Finance Team. The ideal candidate will manage monthly billing cycles, support client inquiries, and liaise with suppliers. Candidates should have experience with billing systems and a strong proficiency in Microsoft Office. This role offers a hybrid work model, 25 days of annual leave, and additional business travel expenses. Full training is provided, with optional travel opportunities.

Benefits

25 days annual leave plus bank holidays

Business travel expenses covered

Full training provided

Regular social events

Optional travel opportunities

Qualifications

• Experience with various billing systems is essential.
• Proficiency in Microsoft Office is required.
• Strong problem-solving ability is needed.

Responsibilities

• Manage monthly billing cycles within billing systems.
• Support client billing enquiries and resolve issues.
• Update tickets in Zoho for client responses.

Skills

Experience with Abillity, Cascade, Tekton, Affinity or other billing systems

Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and CRM systems

Strong problem‑solving mindset

Excellent organisational skills

Excellent communication skills

Ability to work independently and collaboratively

Job description

JOB TITLE

Billing Assistant

SUMMARY

Our client is a fast-growing Managed Service Provider specialising in Managed IT Services, Business Communications and Cyber Security Solutions for organisations across the UK and UAE. This position has been created within the Finance Team to strengthen the billing process and support client enquiries across the Billing and Accounts functions.

ROLES & RESPONSIBILITIES

• Managing monthly billing cycles within Xero, Abillity and Tekton billing systems
• Assigning rejects and creating tariffs to ensure accurate billing IDs across all customer accounts
• Supporting client billing enquiries and responding promptly to resolve issues, disputes or invoice changes
• Reviewing supplier charges to ensure cost prices are accurate
• Liaising with suppliers regarding any incorrect charges and ensuring appropriate credits are applied
• Updating Zoho tickets in a timely manner to provide clients with up-to-date responses and completed actions
• Assisting clients with sending Statements of Account and applying Credit Notes within Xero
• Demonstrating the organisation's core values of Attitude, Integrity & Perseverance

REQUIREMENTS

• Experience with Abillity, Cascade, Tekton, Affinity or other billing systems
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and CRM systems
• Strong problem‑solving mindset
• Excellent organisational and communication skills
• Ability to work both independently and collaboratively
• Full UK driving licence
• Willingness to travel and work from the office as part of a hybrid arrangement
• 40 hours per week
• 25 days annual leave plus bank holidays
• Business travel expenses covered
• Full training provided
• Regular social events
• Optional travel opportunities