Bike Service Technician — Customer-First & Hands-On

Trek Bicycle; Milton Keynes; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading bicycle company in Milton Keynes is seeking a Service Technician to provide top-notch bike maintenance and exceptional customer service. In this role, you will be responsible for troubleshooting repairs and building relationships with customers who trust you with their gear. Ideal candidates possess a positive attitude, strong communication skills, and a desire to learn bicycle servicing techniques. This position offers competitive benefits, including annual leave, discounts on products, and wellness programs.

Benefits

25 days annual leave

Discounted employee purchase scheme

24/7 employee assistance program

Gym membership discounts

Retail discount platform

Annual paid time off for charity work

Death in service benefit

Qualifications

• A positive, team-focused mentality.
• Fantastic hospitality and listening skills.
• Eagerness to learn bicycle servicing techniques.

Responsibilities

• Troubleshoot repairs and service all kinds of bikes.
• Build relationships with customers.
• Learn the ins and outs of servicing bicycles.

Skills

Customer service skills

Self-motivation

Attention to detail

Communication skills

Willingness to learn

Job description

A leading bicycle company in Milton Keynes is seeking a Service Technician to provide top-notch bike maintenance and exceptional customer service. In this role, you will be responsible for troubleshooting repairs and building relationships with customers who trust you with their gear. Ideal candidates possess a positive attitude, strong communication skills, and a desire to learn bicycle servicing techniques. This position offers competitive benefits, including annual leave, discounts on products, and wellness programs.