Benefits Service Manager (30 hours)

Mind - South East London; United Kingdom; Remote; GBP 33,000; Full time

Job summary

An established mental health charity in South East London seeks a Benefits Service Manager. This role involves managing support for clients accessing welfare benefits, ensuring service quality, and strategic development. The candidate should have experience in welfare benefits and a good understanding of mental health issues. The position offers a salary of £32,508 per year with a hybrid work pattern.

Qualifications

• Significant experience of working within welfare benefits.
• Ability to think strategically to develop services.
• Experience managing a team.

Responsibilities

• Take responsibility for the quality of support delivered.
• Ensure robust and accountable service delivery.
• Develop the service to extend support in the future.

Skills

Experience in welfare benefits

Understanding of mental health issues

Strategic service development

Team management

Proactive and initiative-driven

Job description

Overview

The Benefits Service within South East London Mind is a well-established offer of support to clients who need to access welfare benefits they are entitled to receive. The service currently provides casework support for people who need to challenge benefits decisions across the three boroughs of Bromley, Lewisham and Greenwich. There is also a cross-area team of volunteers who assist with form filling and all aspects of the assessment process.

We are looking for a Benefits Service Manager with significant experience of working within welfare benefits. You will have a good understanding of the needs of people with mental health problems and the links with welfare issues. You will take responsibility for the quality of support the team deliver to ensure it is robust and accountable. We hope to be able to extend our offer of support in the future so it will be important you have an interest in developing the service.

Applicants should have previous experience of thinking strategically to develop a service and of managing a team to deliver the support. An ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.

Location

Location: South East London - Travel across all SEL Mind boroughs required. This includes Bromley, Greenwich, Lewisham, Lambeth, Southwark,

Salary

Salary: £32,508 per year (based on a full time salary of £40,635) - permanent contract

Work Pattern

Work Pattern: Hybrid (2 Office Days)

Application

Download the Full Job Description and Person Specification here.

Security/Background

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date

Closing date: Sunday 28th September (11:59pm)

Interview

Likely interview date: Friday 10th October

Note

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.