General Manager

Five Guys; Basildon; On-site; GBP 150,000 - 200,000; Full time

Job summary

A popular casual dining restaurant in Basildon seeks a Bench General Manager to oversee store operations while supporting existing General Managers. You will inspire and lead a team, ensuring high-quality food and customer satisfaction while managing P&L and driving sales. Ideal candidates have hands-on leadership experience and a strong commitment to customer service. The role offers a blend of competitive bonuses and development opportunities to enhance your career.

Benefits

Achievable 20% bonus scheme

33 days paid holiday

Private medical via Vitality

Life assurance

Employee assistance programme (EAP)

Five Guys employee discount program

Qualifications

• Experience in hands-on, experiential leadership with a focus on customer service.
• Strong people development skills and ability to coach and mentor teams.
• Solid operational management capabilities with ability to manage P&L, drive sales, and control costs.
• Commitment to delivering excellent customer service and upholding company values.

Responsibilities

• Accountable for the entire store and the people within it.
• Lead from the front and work on the line with crew and managers.
• Own the store's P&L, drive sales while controlling costs.
• Ensure the store runs smoothly day to day.
• Spot potential and develop the team for a strong talent pipeline.
• Drive the Five Guys culture by role modeling values.

Skills

Hands-on leadership

Customer service focus

People development

Operational management

Coaching and mentoring

Job description

Overview

Bench General Manager role based at one of our existing stores while waiting for your own store. You will be based at one store supporting the current General Manager and potentially other stores within the district. You will be accountable for the store's day-to-day operations and results.

You will lead, inspire and coach the team to ensure the restaurant delivers profitability, optimises sales opportunities, and provides an excellent level of customer service. Our Bench General Managers are brand ambassadors who demonstrate leadership, coaching and direction and bring our values to life for the team and customers.

Responsibilities

• Accountable for the entire store and the people within it; develop and manage the store team while supporting the delivery of high-quality burgers and fries.
• Lead from the front; be hands-on at times and work on the line shoulder to shoulder with crew and managers.
• Own the store's P&L, drive sales while controlling costs.
• Ensure the store runs smoothly day to day and plan for the long term.
• Spot potential and develop the team to ensure a strong talent pipeline.
• Drive the Five Guys culture by role modelling our values: Competitive, Enthusiastic, Family, Get It Done, and Integrity.
• Create an awesome working environment where people are happy to come to work and have fun; manage reward and recognition with close attention to detail.

Qualifications

• Experience in hands-on, experiential leadership with a focus on customer service.
• Strong people development skills and ability to coach and mentor teams.
• Solid operational management capabilities with the ability to manage P&L, drive sales, and control costs.
• Commitment to delivering excellent customer service and upholding company values in all actions.
• Willingness to lead from the front and work on the line when needed.

Benefits

• Achievable 20% bonus scheme, paid quarterly; Secret Shopper bonus up to £2,000; High Performer Awards and Bonuses.
• Long service rewards: Love2Shop vouchers (£500 at 5 years, £1,000 at 10 years).
• 33 days paid holiday; paid breaks; free burgers, fries and shakes while on shift.
• Private medical via Vitality; life assurance; access to Stream, the financial wellbeing app.
• Wellbeing support and employee assistance programme (EAP).
• Development opportunities to grow a career with us; Enhanced Maternity & Paternity Leave; Pension scheme.
• Other perks: days out and social events, annual GM conference, team competitions ("Fry Cup" and "Olympics"), Five Guys employee discount program.