Bare Metal Support Engineer

CoreWeave Europe; Greater London; Hybrid; GBP 41,000 - 55,000; Full time

Job summary

A leading cloud technology company in the UK is seeking a Bare Metal Support Engineer to join their Customer Experience team. You will be responsible for maintaining and supporting their extensive GPU fleet across various data centers. This role involves diagnosing customer issues, collaborating with engineering teams, and ensuring the reliability of the infrastructure. Ideal candidates should have experience with data centers and networking, along with proficiency in Linux and scripting. This position offers a competitive salary and various benefits, fostering a supportive work environment.

Benefits

Family-level Medical Insurance

Generous Pension Contribution

Employee Assistance Programme

Qualifications

• Demonstrated experience driving resolutions in data center environments.
• Hands-on experience with firmware updates and driver management.
• Experience analyzing system logs and debugging issues.

Responsibilities

• Provide high-level support for customers utilizing bare-metal GPU fleets.
• Diagnose and escalate customer issues based on root causes.
• Collaborate with engineering teams to improve hardware reliability.

Skills

Experience in data centers

Experience with NVIDIA GPUs

Intermediate knowledge of Linux

Experience in networking fundamentals

Scripting and automation skills

Tools

Jira

Confluence

Notion

Job description

CoreWeave is The Essential Cloud for AI. Built for pioneers by pioneers CoreWeave delivers a platform of technology tools and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs startups and global enterprises CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017 CoreWeave became a publicly traded company (Nasdaq : CRWV) in March 2025. Learn more at .

We’re proud to be a Living Wage accredited Employer.

Please note that this is a 24 / 7 / 365 team. You will be asked to select and rank your preferred shift(s) below.

What You’ll Do

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless reliable and high-performance experience. This team supports the infrastructure that powers the AI revolution working across data centers, hardware systems and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.

About the Role

As a Bare Metal Support Engineer you will be responsible for supporting and maintaining CoreWeave’s extensive GPU fleet across our growing data centers in the U.S., Europe, and beyond. You will work closely with customers’ data center technicians and engineering teams to ensure the reliability, performance, and scalability of our infrastructure.

In this role you will

• Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud.
• Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary.
• Develop a deep understanding of customer workloads and use cases to provide tailored technical support.
• Coordinate remote troubleshooting and hardware interventions with Data Center Technicians.
• Create and maintain internal documentation including troubleshooting guides, best practices and knowledge base articles.
• Participate in an on-call rotation to support production clusters and ensure operational reliability.
• Collaborate with engineering teams to improve hardware reliability, software stability and system performance.
• Implement automation and scripting to streamline support workflows and reduce manual interventions.
• Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware).
• Provide feedback to internal teams on common support issues to drive continuous improvements.
• Work with networking teams to troubleshoot connectivity issues affecting customer workloads.
• Support supercomputing infrastructure running GPU workloads at scale.
• Drive operational excellence by refining internal processes and support methodologies.

Who You Are

• Experience in data centers, GPU clusters, server deployments, system administration or hardware troubleshooting.
• Demonstrated experience driving resolutions and continuous improvements across cross‑functional environments and teams within a data center environment.
• Intermediate knowledge of Linux (Ubuntu, CentOS or similar) including command-line proficiency.
• Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC) and large‑scale data center environments.
• Experience in networking fundamentals (TCP / IP, VLANs, DNS, DHCP) and troubleshooting tools.
• Hands‑on experience with firmware updates, BIOS configurations and driver management.
• Experience analyzing system logs and debugging issues across firmware, drivers and hardware layers.
• Experience working with Jira, Confluence, Notion or other issue‑tracking and documentation platforms.
• Experience in scripting and automation (Python, Bash, Ansible or similar).

Wondering if you’re a good fit? We believe in investing in our people and value candidates who bring unique backgrounds, even if you don’t check every box. Here are a few qualities we’ve found make someone successful on our team. If some of this describes you we’d love to talk.

• You’re curious about Kubernetes, Docker and containerised infrastructure.
• You have strong problem‑solving skills with a proactive and analytical mindset.
• You have excellent communication skills and a demonstrated ability to work collaboratively in a fast‑paced environment.

Why CoreWeave

At CoreWeave we work hard, have fun and move fast! We’re in an exciting stage of hyper‑growth that you will not want to miss out on. We’re not afraid of a little chaos and are constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best‑in‑Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry who will want to learn from you too. Come join us!

What We Offer

In addition to a competitive salary we offer a variety of benefits to support your needs including:

• Family‑level Medical Insurance
• Family‑level Dental Insurance
• Generous Pension Contribution
• Life Assurance at 4x Salary
• Critical Illness Cover
• Employee Assistance Programme
• Tuition Reimbursement
• Work culture focused on innovative disruption

Benefits may vary by location.

Our Workplace

While we prioritize a hybrid work environment remote work may be considered for candidates located more than 30 miles from an office based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration.

CoreWeave is an equal opportunity employer committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information.

To fulfil our obligation to protect client data, successful applicants offered employment with CoreWeave will be required to complete a basic criminal record check conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results.

Export Control Compliance

This position requires access to export‑controlled information. To conform to U.S. Government export regulations applicable to that information applicant must either be (A) a U.S. person defined as a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (green card holder) (iii) refugee under 8 U.S.C. 1157 or (iv) asylee under 8 U.S.C. 1158 (B) eligible to access the export controlled information without a required export authorization or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may for legitimate business reasons decline to pursue any export licensing process.

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LONDON

UNITED KINGDOM EC2M 5TQ

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Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Where permitted by applicable law we may also retain your personal data for a limited period after the recruitment process ends in order to consider you for future job opportunities, respond to legal claims or comply with record‑keeping obligations. Under the GDPR and the UK GDPR you have the right to request access to your personal data, request that your personal data be rectified or erased and to request that processing of your personal data be restricted. You also have the right to data addition you may lodge a complaint with the relevant supervisory authority: (i) A list of Europe’s data protection authorities can be found here; and (ii) for the UK this is the Information Commissioners Office .

For additional information please see our .

Key Skills

Ruby, Mac Os, Computer Networking, Windows, TCP, Customer Support, Linux, Shell Scripting, VPN, DNS, Technical Support, Troubleshooting

The base salary range for this role is £41,000 GBP to £55,000 GBP. The starting salary will be determined based on job‑related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining additional to base salary our total rewards package includes a discretionary bonus, equity awards and a comprehensive benefits program (all based on eligibility).