Bar Waiting Shift Leader - Pub Management - Pilot

Hall & Woodhouse Brewery & Managed; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known hospitality group in Southampton is seeking a Shift Leader to join their team. As a Shift Leader, you will oversee daily operations, ensure high standards of safety and customer service, and support team development. This role offers competitive pay at £12.90 per hour, a share of tips, a comprehensive bonus scheme, and generous lifestyle benefits including 60% off meals while on duty. Ideal candidates will have hospitality experience and a passion for outstanding service.

Benefits

60% off meals while on duty

Bonus scheme

Generous lifestyle benefits

Qualifications

• Experienced in hospitality, ideally with supervisory experience in a busy food-led environment.
• Confident overseeing opening/closing, safety and security procedures.
• Driven to deliver outstanding guest experiences.

Responsibilities

• Oversee daily operations and maintain safety and security standards.
• Support the General Manager in coaching and developing team members.
• Ensure exceptional guest experiences through leadership and hospitality.

Skills

Hospitality experience

Team coaching

Customer service

Multitasking

Problem-solving

Job description

Pub Management + Tips + 60% off meals + Clear Career Progression

Perfect Plough - Close to Southampton Part of the Hall & Woodhouse family of exceptional pubs at the heart of the community, the Plough is situated on the edge of Bursledon surrounded by farmland but close to the city. Inspired by astronomy, the pub takes its name from the Plough star constellation, which (at night) lights up in the wall adjacent to the main entrance. With a beautiful garden and children’s play area, the pub is ideal for those long hot summers and when the nights start to draw in, the roaring log fire and cosy interior really come into their own

Join a Sunday Times Best Places to Work Pub Co

We’re now looking to strengthen our leadership team with an enthusiastic Shift Leader ready to start immediately.

What you’ll get as a Shift Leader at the Pilot

• £12.90 per hour
• Share of tips on top of base pay
• Bonus scheme
• Generous lifestyle benefits with extra rewards for exceptional performance
• Clear career pathway to General Manager at H&W
• 60% off meals while on duty
• Consistent 5‑day working week supporting work–life balance
• A fun, supportive and sustainable workplace
• A warm welcome from a team that helps you shine—at a Sunday Times Best Places to Work company

What you’ll need to be:

• A shift leader or assistant manager who is kind, calm and approachable
• Confident overseeing opening/closing, safety and security procedures
• Well‑presented, detail‑focused and professional
• Willing to support the GM in coaching and developing the team
• Logical, organized and able to manage multiple tasks
• Driven to deliver outstanding guest experiences
• Able to work days, evenings and weekends and reliably manage the commute
• A natural host who loves creating day making moments
• Looking for an employer that recognizes and rewards talent
• Experienced in hospitality, ideally with supervisory experience in a busy food‑led environment

If you care about what you do and want to grow with a supportive team, apply today.