Banking Customer Service & Digital Education Advisor

HSBC; Bath; On-site; GBP 26,000 - 30,000; Full time

Job summary

A global banking institution in Bath is seeking a Customer Service Consultant. This role involves providing exceptional customer service, educating clients on banking services, and supporting individuals with complex needs. Candidates should have excellent communication skills and a genuine passion for customer service. The position offers a starting salary of £26,000, comprehensive training, and numerous perks including holidays and benefits. Join a diverse and inclusive workplace focused on career growth.

Benefits

Over six weeks' holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Demonstrate excellent communication skills enabling effective conversations.
• Ability to take ownership of customer enquiries through to resolution.
• Be resilient to a continuously changing environment.

Responsibilities

• Be the first point of contact for customers and deliver exceptional service.
• Educate customers about HSBC digital services and fraud awareness.
• Support customers in vulnerable situations and complex needs.

Skills

Excellent communication skills

Ability to engage effectively

Empathy towards customers

Resilience in changing environments

Job description

A global banking institution in Bath is seeking a Customer Service Consultant. This role involves providing exceptional customer service, educating clients on banking services, and supporting individuals with complex needs. Candidates should have excellent communication skills and a genuine passion for customer service. The position offers a starting salary of £26,000, comprehensive training, and numerous perks including holidays and benefits. Join a diverse and inclusive workplace focused on career growth.