Banking Customer Care Specialist - Complex Queries Glasgow

Barclays UK; Glasgow; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading financial services provider is seeking a Specialist Customer Care professional in Glasgow. You will deliver exceptional customer service, addressing complex inquiries and collaborating with teams to enhance care processes. Candidates should have experience in telephony-based customer service and a customer-centric approach. The role includes managing specific customer needs, ensuring excellence in service delivery, and demonstrating adaptability under pressure.

Qualifications

• Proven experience in a telephony-based customer service role.
• Ability to handle complex customer queries effectively.
• Experience in Financial Services is a plus.

Responsibilities

• Provide exceptional customer service through chat, email, and phone.
• Resolve complex customer needs with personalized solutions.
• Collaborate across teams to improve customer care processes.

Skills

Adaptability

Resilience

Customer-Centric Approach

Problem-Solving Skills

Attention to Detail

Job description

A leading financial services provider is seeking a Specialist Customer Care professional in Glasgow. You will deliver exceptional customer service, addressing complex inquiries and collaborating with teams to enhance care processes. Candidates should have experience in telephony-based customer service and a customer-centric approach. The role includes managing specific customer needs, ensuring excellence in service delivery, and demonstrating adaptability under pressure.