Bank Support Workers

Look Ahead Care, Support and Housing Ltd; England; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A leading not-for-profit care provider in Hertfordshire seeks a Bank Support Worker. This role involves providing essential support to clients with learning disabilities, promoting their independence and inclusion in the community. The position offers £13.85 per hour on a zero-hour contract, with opportunities for personal growth and development. Ideal candidates will be compassionate, resilient, and motivated to deliver excellent service. Join a dynamic team focused on making a significant impact in clients' lives.

Benefits

Award-winning Learning & Development

Flexible scheduling

Supportive team environment

Qualifications

• Customer-oriented with a focus on providing excellent service.
• Ability to cope positively with challenging behaviors.
• Experience in care or support roles is advantageous.

Responsibilities

• Support customers to develop life skills and promote independent living.
• Engage in proactive teamwork to manage service caseload.
• Conduct risk assessments and manage safety for clients.
• Maintain accurate tenant/customer records and documentation.

Skills

Customer focus

Resilience

Flexibility

Teamwork

Communication

Job description

We're looking for a kind, compassionate and resilient Bank Support Worker to join our services in Hertfordshire.

£13.85 an hour on a zero-hour contract.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Within the Hertfordshire patch Bank Support Workers may be able to work shifts from five different services all working with Learning Disabilities with a focus on Positive Behaviour Support. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care.

What you'll do:

• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
• Proactively manage risk and safety both in and outside of their physical living environment
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
• Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
• Empower customers to ensure they receive the service and benefits they are entitled to
• Engage in learning and development activity to increase knowledge and skills
• Adhering to all other Look Ahead's policies and procedures
• Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
• Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
• Carry out security duties to ensure the safety of the customers and premises
• Monitor the CCTV throughout the shift
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

About you:

• Is customer-focused - wants to provide a great service to our customers whilst respecting professional boundaries
• Approachable
• Can work well on own and also works well as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Flexible to ensure a job is done well and supports the customers needs
• Open to feedback and personal development
• Thrives on change and enjoys dynamic diverse environments
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards providing an excellent service and has a can do attitude
• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Ability to cope positively with challenging and diverse behaviours

What you'll bring:

• Previous experience gained from providing great care or support of a vulnerable person/s or work in similar organisations would be an advantage but is not necessary

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.