Bank On site Technician Band 3

NHS; Dartford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading healthcare provider is seeking an enthusiastic IT Technician to join their ICT team in Dartford. The role involves providing on-site IT support, configuring devices, and assisting staff with technical issues. The ideal candidate will have strong communication skills and experience in software deployment. This is a bank position offering flexible hours with no guaranteed work availability.

Qualifications

• Experience of configuring and testing devices.
• Knowledge of imaging platforms where multicasting to a high number of devices.

Responsibilities

• Provide on-site IT support to staff.
• Configure and test devices for the trust network.
• Assist staff face to face and provide clear communication.

Skills

Good communicational skills

Face to face customer service experience

Ability to work guided by standard operating procedures

Knowledge and experience of software deployment

Knowledge and experience of hardware components

Education

A Level Qualification or Equiv NVQ Level 3

Job description

Overview

Bank ICT Staff Required. The ICT Department is seeking a friendly and enthusiastic IT Technician to join the ICT team. The post is part of an established technical support team providing on-site support to users across the Trust. The post holder will respond to calls logged by the IT Administration team to process our IT equipment project roll out to end users. The post holder will be required to provide on-site assistance, as well as installing and configuring new equipment. Please note: This is an opportunity to join our Bank and work on an 'as and when required' basis. The availability of Bank work cannot be guaranteed. The duration of each Bank booking varies.

Main duties of the job

Key tasks include:

• To provide on-site IT Support to staff
• Configuring and testing devices to work on the trust network
• Demonstrating to staff
• Dealing with staff face to face and ensuring a clear and well-mannered nature
• Provide cover to the ICT ServiceDesk
• Ensure that all IT assets are recorded on appropriate system
• Knowledge of using a Servicedesk/Helpdesk system
• Experience of faulty equipment processes

About us

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children\'s centres, schools and people\'s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary\'s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We\'re Kind
• We\'re
• We Listen
• We Care

Job responsibilities

The post holder must have

• Good communicational skills
• Ability to work guided by standard operating procedures and with minimal supervision
• Knowledge and experience of software deployment
• Knowledge and experience of software packages such as Word, Excel and Databases
• Knowledge and experience of hardware components
• Knowledge and experience of imaging platforms where multicasting to a high number of devices

Job description

Job responsibilities

The post holder must have

• Good communicational skills
• Ability to work guided by standard operating procedures and with minimal supervision
• Knowledge and experience of software deployment
• Knowledge and experience of software packages such as Word, Excel and Databases
• Knowledge and experience of hardware components
• Knowledge and experience of imaging platforms where multicasting to a high number of devices

The post holder will need to be able to liaise with all levels of staff throughout the Trust and must be able to work as part of a team and deal with dissatisfied users.

Person Specification

Education/Qualifications

• A Level Qualification or Equiv NVQ Level 3 or Exp working in IT Department

Experience/Knowledge

• Knowledge and experience of imaging platforms where multicasting to a high number of devices
• Knowledge and experience of Configuring and testing devices

Skills/Ability and Knowledge

• Face to face customer service experience/good communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.