Bank Concierge

Sanctuary Group; North East; On-site; GBP 21,000 - 25,000; Full time

Job summary

A non-profit organization is seeking a Concierge to support customers at Ashfield Court, Darlington. This role involves managing customer queries, assisting in skill development, and ensuring a positive environment. Ideal candidates will have experience with vulnerable adults and the ability to handle emergency situations. The organization values diversity and inclusion, offering various benefits and development opportunities.

Benefits

Online discounts and rewards

Health and well-being plans

Learning and development opportunities

Qualifications

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse.
• Working under challenging circumstances necessary.
• Confidence in using IT systems.

Responsibilities

• Receive and direct all customer queries.
• Help customers develop life skills.
• Handle emergency situations as needed.
• Ensure excellent service is provided.
• Organise and run social activities occasionally.
• Maintain the security of the service.

Skills

Experience with young people or vulnerable adults

Previous experience under challenging circumstances

Ability to use IT systems confidently

Job description

Overview

Sanctuary Supported Living is delighted to be recruiting for a Concierge at our (CQC Registered Physical Disabilities Service, Ashfield Court, Darlington.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role

The role of Concierge will include:

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Going above and beyond to ensure an excellent service is provided to our customers
• Occasionally organising and running social activities
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customer notes

Skills and experiences

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
• Previous experience working under challenging circumstances
• Ability to use IT systems confidently

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Job Reference: 225608

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don’t forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Job Segment: Home Care, Counseling, Healthcare

Job Reference: 225608

Closing Date: .

Department: Health and Social Care (Qualified and Non-Qualified)

Operation: Sanctuary Supported Living

Location: Ashfield Court, East Raby Street, Darlington, DL3 7TR