Bank Concierge

Sanctuary Supported Living; Darlington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A social support organization in Darlington is seeking a dedicated individual for a customer service role. The successful candidate will be the first point of contact for customer queries, helping clients develop life skills and providing support in challenging situations. Applicants with experience working with young people or vulnerable adults are encouraged to apply. A variety of benefits, including health and well-being plans, are offered.

Benefits

Online discounts and rewards

Health and well-being plans

Learning and development opportunities

Qualifications

• Previous experience working under challenging circumstances.
• Experience in mental health or substance misuse contexts.

Responsibilities

• Receive and direct all customer queries.
• Help customers develop life skills.
• Organise and run social activities.

Skills

Experience of working with young people or vulnerable adults

Ability to use IT systems confidently

Job description

Social network you want to login/join with:

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Going above and beyond to ensure an excellent service is provided to our customers
• Occasionally organising and running social activities
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customer notes

Skills and experiences:

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
• Previous experience working under challenging circumstances
• Ability to use IT systems confidently

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Job Reference: 225608

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.