Bank Administrator | Central London Community Healthcare NHS Trust

Central London Community Healthcare NHS Trust; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community health organization in Greater London is seeking a Bank Administrator Officer to deliver high-quality administrative support. The successful candidate will book clinics, process referrals, maintain health records, and assist in the smooth running of the office. Strong communication and IT skills, particularly in using EMIS, are essential. The role offers flexible working options and opportunities for career development and training.

Benefits

Comprehensive induction

Car lease scheme

Flexible working options

Annual travel card loan

Training and development support

Qualifications

• Experience in providing administrative support to teams.
• Strong communication skills across various formats.
• Ability to use IT systems effectively, particularly EMIS.

Responsibilities

• Provide comprehensive and high-quality administrative support.
• Handle booking clinics and updating waiting lists.
• Type clinical letters and manage office operations.

Skills

Administrative support

Communication skills

IT systems usage

Problem resolution

Tools

EMIS

Job description

Central London Community Health Care are now looking for a Bank Administrator Officer to join them

Responsibilities and duties

• Provide comprehensive and high quality administrative support to the team.
• Take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers.
• Type clinical letters including copy typing.
• Support temporary staff and the day‑to‑day running of the office.
• Take initial responsibility for the local resolution of problems that may arise with staff/clients and deal with complaints according to CLCH policy and procedures.
• Communicate effectively by competent use of email, telephone, written and face‑to‑face communication according to guidelines and customer care standards.
• Collect and process incoming mail.
• General photocopying, scanning and filing of confidential and non‑confidential information.
• Utilise relevant IT systems, specifically EMIS, to enter and retrieve data ensuring accurate and timely recording of details.
• Carry out smart card re‑authentication as appropriate.
• Maintain and manage departmental filing systems, including electronic.
• Maintain health records as required and according to protocols.

Just as we care about our patients’ well‑being, we care about yours!

Benefits

• A comprehensive induction into the community service followed by a local induction to introduce you to the role.
• Car lease scheme (only available for Band 5 and up).
• Flexible working options.
• Annual travel card loan.
• Training, support and development in your career.

To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.

This advert closes on Sunday 4 Jan 2026.