Band 7 Single Point of Access Clinical Practitioner

Birmingham Community Healthcare NHS foundation Trust; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare provider in Birmingham is seeking a clinical professional for a new Single Point of Access service. This role involves providing clinical triage and expertise to ensure efficient patient care. The successful candidate will enjoy a supportive environment with opportunities for skills development and rotation within clinical teams. Flexibility to work over a 7-day week is required. This position aims to reduce unnecessary hospital admissions through effective patient assessment and care coordination.

Benefits

Access to full training and ongoing CPD

Opportunities for career progression

Supportive and inclusive working environment

Qualifications

• Registered healthcare professional with relevant clinical experience.
• Ability to work autonomously and manage complex workloads.
• Experience in triage or similar settings would be advantageous.

Responsibilities

• Provide clinical triage and expertise to patients.
• Support a multidisciplinary team in patient care.
• Facilitate safe and effective telephone triage.

Skills

Clinical expertise

Triage skills

Communication skills

Job description

Overview

A Vacancy at Birmingham Community Healthcare NHS Foundation Trust. An exciting opportunity has arisen to be part of a brand-new Single Point of Access (SPA) service designed to transform how we deliver care and support to our patients across urgent care and community services. This is your chance to shape a pioneering, person-centred service right from the start!

The SPA will act as the central hub for coordinating clinical referrals, triaging urgent needs, providing advice and directing patients to the right services at the right time. Whether you're answering a call, reviewing referrals, or coordinating rapid support, you will play a key role in ensuring patients and professionals receive timely, efficient, and compassionate responses.

Why Join Us

• Work alongside WMAS and other system partners to deliver joined-up care
• Be part of a dynamic, forward-thinking multidisciplinary team
• Help develop a newly launched, high-impact service
• Build new skills in triage, navigation, and integrated working
• Access to full training and ongoing CPD tailored to your role
• Opportunities for career progression as the service expands
• A supportive, inclusive, and flexible working environment
• Make a real difference to patient outcomes and experience
• Help reduce pressure on emergency services by ensuring safe, timely care pathways

Responsibilities

1. Work in accordance within professional code of conduct.
2. Provide clinical triage and expertise.
3. Act as a first contact, exercising a high degree of professional autonomy and critical judgement in providing advanced clinical assessment for patients referred with undiagnosed needs through a range of consultation mediums.
4. With support of the Advanced Clinical Practitioner, initiate investigations, interpret diagnostic results and manage and evaluate care where appropriate/necessary.
5. Make direct referrals as appropriate for medical assessment and diagnostic procedures within agreed pathways.
6. Contribute to the service achieving its quality targets to sustain high standards of patient care and service delivery.
7. Signpost, refer and support access to health services to reduce inappropriate attendances and admissions to A&E.
8. To safeguard individuals from abuse by reporting any incidents involving potential or actual abuse and acting upon concerns immediately.
9. Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including the initiation of effective emergency care.
10. Support professionals/patients/carers to make informed decisions and delegate care appropriately within the Service.

To provide clinical expertise and leadership within the Single Point of Access to reduce unnecessary hospital admissions and contribute to effective admission avoidance and facilitate early hospital discharge. This includes effective history taking, clinical triage, diagnosis, and the implementation of a range of care services for patients with acute, undiagnosed conditions and long-term conditions.

The post holder will be able to provide clinical expertise in triage across the Adult Community Services Division and work in partnership with patients, carers and other health and social care agencies to promote independence and develop individual plans of care relevant to patient need.

The post holder must plan and organise their own complex workload to ensure safe and effective telephone triage, balancing urgent calls with routine assessments. They will anticipate and respond to fluctuating demand across the service.

The post holder will be expected to work multi-professionally, support other team members’ roles and contribute to the future development of the service providing professional advice and appropriate training to others in the multi-disciplinary service.

The post holder will be expected to rotate into clinical teams every 3-4 months to remain up to date with the changing landscape of community services and own practice.

The post holder will be expected to work within a flexible working pattern over a 7 day week.

Facilitate staff development and empowerment of all team members to perform to high standards and to innovate. Contribute to daily operational planning, including allocation of clinical staff, managing workload distribution and supporting service continuity during periods of high demand or staff shortages.

Provide senior clinical oversight for the triage team, supporting real-time decision making, escalation and risk management. Acts as a point of contact for complex or high-risk cases requiring senior input.

Expiry

This advert closes on Wednesday 17 Sep 2025