Band 4 Patient Pathway Coordinator

Royal Berkshire Nhs Foundation Trust; Reading; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading health services provider in Reading seeks a full-time Patient Pathway Coordinator. The role focuses on managing patient pathways and outpatient clinics to improve service efficiency and patient care. Candidates should possess relevant A-level qualifications or equal experience, strong IT skills, including familiarity with Microsoft Office, and a commitment to providing excellent customer service. Join a dedicated team aiming to ensure timely surgeries and exceptional patient experiences. Flexible working and generous annual leave packages are offered.

Benefits

Flexible working opportunities

NHS pension scheme

27 days annual leave plus bank holidays

Employee Assistance Programme

Qualifications

• Experience scheduling outpatient appointments and/or admissions.
• Experience using the full range of IT systems and patient data systems.
• Experience working in a multidisciplinary team.

Responsibilities

• Manage patient pathways, outpatient clinics and waiting lists.
• Provide excellent customer service and communicate effectively with patients.
• Support the whole administrative team and the consultants.

Skills

Administrative support

Customer service

IT systems usage

Team collaboration

Education

A-level, NVQ Level 4 in Business Administration/Customer Care or equivalent experience

GCSE or equivalent in English and Maths (grades A–C)

Tools

Microsoft Office (Word, Excel)

Job description

About the Trust

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community." Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated "Good" with inspectors reporting that we have made significant improvements. The Trust's overall rating has also improved to "good". We are Compassionate in our thoughts, words and actions. We are Aspirational and have a true desire to be dynamic and to innovate. We are Resourceful and responsible in the way we work and live. We are Excellent in our development, fairness and sharing best practice. At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. AIM: AI generated content is discouraged by the Trust and may diminish the candidate's chances of success. Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don't you come and join us. We offer a range of learning and development for all employees whether you are clinical or non‑clinical.

Job Overview

The Trauma and Orthopaedic Department is looking for a full‑time Band 4 Patient Pathway Coordinator who has a special interest in validation. As a department we are very focused on reducing the amount of time patients are currently waiting for surgery. We are a large, friendly, busy department made up of 28 administrators who oversee all clerical duties for 23 Orthopaedic Consultants and their clinical teams. This is a great opportunity to become a key part of a developing team supporting the consultants, providing first‑class patient care in line with government treatment time targets.

Key Responsibilities

• Support the whole administrative team, the consultants and trauma service.
• Manage patient pathways, outpatient clinics and waiting lists.
• Possibly book surgery and perform other administrative tasks.
• Work flexibly, under pressure and meet deadlines when they are set.
• Provide excellent customer service and communicate effectively with patients, staff and stakeholders.

Required Qualifications

• Educated to A‑level, NVQ Level 4 in Business Administration/Customer Care or equivalent experience.
• GCSE or equivalent in English and Maths (grades A–C).
• Experience using the full range of IT systems and patient data systems.
• Experience using Microsoft Office, including Word and Excel.
• Experience scheduling outpatient appointments and/or admissions.
• Experience working in a multidisciplinary team.

We are only accepting internal applicants for this post; however full training will be given.

Eligibility and Sponsorship

We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.

Location

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

Benefits

• Flexible working opportunities and a strong emphasis on your work‑life balance.
• Annual leave – 27 days for new starters, plus bank holidays; increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part‑time staff.
• NHS pension scheme.
• Employee Assistance Programme.
• Money Advice Service.
• Generous maternity, paternity and adoption leave for eligible staff.
• On‑site nursery (based at RBH).
• Full educational library services.
• Cycle to work scheme, lockable storage for cycles.
• Bus to work scheme.
• Excellent rail and bus links.
• A huge range of Health Service discounts at hundreds of big brands from holidays to gadgets and restaurants and retail.

Additional Information

By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post, information will also be transferred into the national NHS Electronic Staff Records system. Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6‑month probationary period. The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies. Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke‑free environment. A smoke‑free policy is in operation and smoking is not permitted on any of the Trust's sites.