Band 4 IT Service Desk Analyst - Bath

Avon and Wiltshire Mental Health Partnership NHS Trust; Bath; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider in Bath is seeking a Part-Time IT Service Desk Analyst to join their busy IT team. The role involves providing first and second line support to users and requires prior experience in a Service Desk, preferably in an NHS context. This fixed-term role allows for a total of 15 hours per week, primarily on Wednesdays and Thursdays, and will conclude on 26th March 2026.

Qualifications

• Prior experience of working on a Service Desk in an NHS environment would be advantageous.
• Ability to provide remote first and second line IT support.

Responsibilities

• Act as a central point of contact within the IT Department.
• Provide remote IT support to the Trust’s user base.
• Enable effective use of available software and hardware.

Skills

IT support

Customer service

Problem-solving

Tools

Service Desk software

Remote support tools

Job description

Overview

An opportunity has arisen for an IT Service Desk Analyst to join the Trust’s busy IT Service Desk. The successful candidate will become a key member of our team, and play a crucial role in ensuring smooth operations and excellent user support. Prior experience of working on a Service Desk in an NHS environment would be advantageous.

Role details

This is a Part-Time position totalling 15 hours per week, currently scheduled for Wednesdays and Thursdays from 8 AM to 4 PM. The role is offered on a Fixed-Term contract basis, concluding on 26th March 2026.

Applicants must be within commuting distance of the city of Bath. This role is required to be available for office working, training and meetings at our Bath site when required.

Responsibilities

The role involves acting as a central point of contact within the IT Department, providing remote first and second line IT support to the Trust’s user base to enable them to make effective use of available software and hardware.

About our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our commitment to people

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

Equality, diversity and inclusion

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

For further details / informal visits

Contact: Name: Liz Hooper
Job title: IT Service Desk Manager
Email address: [e-mail]

Important

No approaches from agencies will be considered and agencies are requested not to contact us about this role.