Band 4 ICT Support Officer

Brook Street; Northern Ireland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare trust is seeking an ICT Support Officer in South Belfast to provide desktop and telecommunications support, manage the ICT Helpdesk, and deliver administrative support. Ideal candidates have strong communication skills and are proficient in Microsoft Office. This role offers a competitive salary of £13.57 per hour and opportunities for professional development within the NHS framework.

Benefits

Paid holidays

Pension

Professional development opportunities

Qualifications

• Ability to manage multiple tasks and prioritise workloads effectively.
• Commitment to continuous professional development.
• A team player who is proactive and adaptable.

Responsibilities

• Deliver desktop support and ICT technical advice to Trust staff.
• Manage the ICT Helpdesk, monitor incidents, and ensure timely resolution of technical issues.
• Collaborate with ICT staff and users across the Trust to promote the use of new technologies.

Skills

Strong communication skills

Organizational skills

Proficient in Microsoft Office

Job description

Up to £13.57 per hour + paid holidays plus pension

Join Our Team - ICT Support Officer in South Belfast !

Are you passionate about technology and supporting frontline services? We are looking for a dedicated ICT Support Officer to join our Trust's ICT team and help deliver high-quality technology services that support patient care.

Salary -Band 4 - £13.57 per hour
Location - Knockbracken Healthcare Park

About the Role:
As an ICT Support Officer, you will play a vital role in providing desktop and telecommunications support across the Trust. Working closely with our ICT team, you will deliver technical assistance, manage communications systems, and provide essential administrative support.
Key Responsibilities:

• Deliver desktop support and ICT technical advice to Trust staff.
• Support and maintain telecommunications systems and mobile communication devices.
• Manage the ICT Helpdesk, monitor incidents, and ensure timely resolution of technical issues.
• Provide administrative support including meeting preparation, diary management, and filing.
• Oversee contract management and stock control of mobile voice and data devices.
• Assist in data analysis to improve service delivery.
• Collaborate with ICT staff and users across the Trust to promote the use of new technologies.
• Participate in team meetings and Trust-wide quality initiatives.
• Maintain ICT documentation and prepare reports, presentations, and correspondence.

What We're Looking For:

• Strong communication and organisational skills.
• Ability to manage multiple tasks and prioritise workloads effectively.
• Proficient in Microsoft Office packages (Word, Excel, PowerPoint, Access).
• Commitment to continuous professional development.
• A team player who is proactive and adaptable.

Why Work With Us?

• Be part of an essential service that directly impacts patient care.
• Work in a supportive environment dedicated to innovation and improvement.
• Access opportunities for professional development and career growth.
• Enjoy a rewarding career within a leading NHS Trust committed to excellence.

If you are ready to make a difference and support our NHS teams through technology, apply now to join us!

For further information please send email

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

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