Band 4 Community Diagnostic Centre Clinical Pathway Administrator

North Middlesex University Hospital NHS Trust; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A prominent NHS healthcare provider in London seeks an Administrative Support role for the Community Diagnostic Centre. Responsibilities include managing patient referrals, coordinating appointments, and ensuring effective communication among stakeholders. Ideal candidates will possess excellent communication skills and relevant experience in administrative support within a healthcare environment. The position offers flexible hours and opportunities for career development.

Benefits

Flexible hours

Generous benefits

Opportunities for training and career development

Qualifications

• Demonstrable ability to meet the Trust Values.
• Diploma level qualification or equivalent experience is desirable.
• Courses / further study attended to demonstrate evidence of personal development.

Responsibilities

• Manage referrals and ensure placement on appropriate pathways.
• Ensure effective communication with patients, families, and carers.
• Coordinate/book appointments for patients.

Skills

Excellent written and verbal communication skills

Excellent organisational skills

Customer care practices

Attention to detail

Understanding patient confidentiality

Education

RSA 2 or RSA 3 word processing/typing or equivalent experience

Knowledge of medical terminology

English and Maths at GCSE level or equivalent

Tools

Knowledge of Cerner

Knowledge of Cris

Job description

Overview

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an opportunity to continue our pioneering work in delivering better care to our patients. Our mission is to deliver world class care and expertise in clinical services, underpinned by world class teaching and research, and we measure progress against five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation. Everyone is welcome at Royal Free London NHS Foundation Trust, and we are committed to equality for LGBT+, BME, gender equality, staff carers, people with disabilities and lived experiences to promote good relations and understanding among staff.

Job overview

Base: Finchley Memorial Community Diagnostic Centre (CDC), occasional requirement to attend other Royal Free London sites. Monday to Sunday, 8am to 8pm. Finchley Memorial CDC works in close collaboration with Wood Green CDC, hosted by Whittington Health NHS Trust. As the service develops, there may be a requirement for staff at either site to cross cover.

Job summary

Provide an efficient, effective, and proactive administrative support service for the Community Diagnostic Centre, based at Finchley Memorial Hospital, liaising with patients, radiographers, technicians and service leads.

Main duties of the job

• Manage referrals received by referring Trusts and ensure they are placed on an appropriate pathway.
• Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.
• Identify and seek to resolve bottlenecks or delays in the patient pathways, escalating issues where necessary to the Admin Team Leader. Ensure all patient administration is carried out in line with Trust policies and procedures.
• Coordinate/book or rebook appropriate appointments for patients in line with referring Trusts access policy.
• Liaise with referring Trusts by sending End of Day reports for each diagnostic modality.
• Ensure the patient understands their care pathway and is aware of appointments and any changes.
• Monitor capacity across all modalities and escalate capacity issues as needed.
• Ensure all appointments are compliant with the Trust Access Policy and national targets. Rebook cancelled appointments within the appropriate time frame.
• Ensure clinics are booked to the correct capacity according to the clinic look ahead list produced by the clinical pathway manager.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our staff care for numerous patients and undertake substantial clinical activity. We offer flexible hours, generous benefits, and opportunities for training and career development.

For more information please follow link to the Royal Free London jobs site: royalfree.londonjobs.co.uk

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Royal Free World Class Values

Essential criteria

• Demonstrable ability to meet the Trust Values

Education and professional qualifications

Essential criteria

• RSA 2 or RSA 3 word processing/typing or equivalent experience
• Knowledge of medical terminology
• English and Maths at GCSE level or equivalent

Desirable criteria

• Diploma level qualification or equivalent experience
• Courses / further study attended to demonstrate evidence of personal development

Skills and aptitudes

Essential criteria

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding patient confidentiality

Desirable criteria

• Knowledge of Cerner
• Knowledge of Cris
• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly

Other information

• Covid-19 Vaccination: Getting vaccinated and booster is encouraged when eligible.
• AT* - Apprenticeship Training: Where AT* is next to the job title, this vacancy is for an apprenticeship role.
• Data transfer and pre-employment checks: Personal data may be transferred within the NHS; you may need to complete stat and e-learning modules prior to joining.
• Visa and sponsorship: Applications from job seekers who require sponsorship will be considered; check eligibility under UKVI points-based system.
• Remote identity verification: If offered a role with NLPSS partner trusts, identity and right to work documentation may be verified remotely viaTrustID.
• DBS/CRB: The post may require Disclosure to check for criminal convictions in line with safeguarding requirements.
• Applicant data transfer: Information may be transferred to the national NHS Electronic Staff Records system if offered a role.
• Scams: Communications will come via official NHS channels; we will not ask for payments.

Further support on submitting an application is available from the NLPSS Applicant Toolkit: royalfree.pagetiger.com

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

• Posts may close early due to high application numbers; apply soon if interested.
• Only shortlisted candidates demonstrating how they meet the person specification will be considered.
• Interview arrangements will be communicated via email; please check regularly after the closing date.

Note: Royal Free accommodation may be at full capacity; waiting times can be long. Please arrange alternative accommodation.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people; this post is subject to Disclosure to check for any previous convictions under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2020 and related amendments.

Documents to download

• Clinical Pathway Administrator JD (PDF, 191.3KB)
• Band 4 Person Spec (PDF, 176.6KB)
• Functional Requirement Band 4 (PDF, 117.3KB)