Band 4 Clinical Governance Co-Ordinator

NHS; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A prominent healthcare organization in Birmingham is seeking a Clinical Governance Co Ordinator to support the Clinical Governance Team with various administrative and clerical tasks. The role involves managing inquiries, supporting the team, and building effective relationships both internally and externally. Ideal candidates will have experience in an office setting and strong communication skills. This position offers an opportunity to be part of a dedicated healthcare team.

Qualifications

• Significant experience in an office setting with administrative tasks.
• Experience in tracking and monitoring progress/compliance.
• Excellent verbal and written communication skills.

Responsibilities

• Act as the first point of contact for inquiries to the division.
• Manage diaries and appointments for the team.
• Build relationships with internal and external organizations.

Skills

Microsoft Office Suite

Communication Skills

Organizational Skills

Data Management

Education

GCSE Maths and English or equivalent

NVQ3 in Business Admin or equivalent

RSA 3 typing/word processing or equivalent

Job description

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

An exciting opportunity has come up in the Children's and Families Clinical Governance Team! The Clinical Governance Co Ordinator will support the Divisional Clinical Governance Team through the provision of tasks relating to Clinical Governance and Assurance along with administrative and a range of clerical tasks required to facilitate the improvement of clinical services across the Children and Families Division. This will include dealing with time sensitive requests from internal and external departments requiring organisation and communication skills. The postholder will be based and work on site from Moseley Hall Hospital.

Main duties of the job

• To be the first point of contact for the Divisional Clinical Governance Team dealing with routine and non-routine enquiries, communicating relevant information to the most appropriate person in the Team. Answering telephone calls, taking messages and passing on to the relevant person and signposting.
• Diary management, making and changing appointments for the Clinical Governance and Assurance Manager.
• Ensure an effective and efficient communication network with those staff who report to the Senior Management Team.
• Develop and build good working relationships with internal and external organisations.
• Communicate efficiently and effectively with staff and service users, including those from other agencies, providing or receiving complex and/or sensitive information, where tact, re-assurance, agreement and co-operation is necessary.Deal appropriately with all queries relating to services on behalf of specific managers within the Senior Management Team.
• Ensure effective professional working relationships with all other agencies, professionals, colleagues and the public who contact the department.

About us

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

Job responsibilities

If you want to find out more information about this job, please look at the job description and person specification.

Person Specification

Qualifications

• GCSE Maths and English or equivalent qualification
• NVQ3 in Business Admin or equivalent
• RSA 3 typing/word processing or equivalent

Experience

• Significant experience of working in an office setting, undertaking a range of administrative tasks.
• Significant experience of tracking and monitoring progress/compliance.
• Extensive experience of meeting deadlines
• Extensive experience of communicating and forming effective working relationships with a range of colleagues/teams
• Experience of working in a service improvement role

Skills

• Competent user of Microsoft packages including excel, word, publisher, outlook.
• Knowledge of collating, theming and reporting data.
• Excellent communication skills both verbal and written
• Competent in the organisation of workload and prioritisation
• Understand and apply confidentiality
• Competent in handling sensitive information.
• Competent in ensuring accuracy of data inputting
• Knowledge of clinical terminology
• Experience of quality control assessment and monitoring

Personal Qualities

• Ability to manage sensitive and confidential issues
• Ability to deal with people at all levels with tact, respect, diplomacy and discretion
• Ability to demonstrate innovative problem solving
• Ability to adapt to change
• Ability to work independently

Other Job Requirements

• Flexible to attend the occasional meeting at a different location to base.
• Car owner and driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.