Band 3 - Urology Diagnostic Unit Receptionist, Urology

West Hertfordshire Hospitals NHS Trust; St Albans; On-site; GBP 150,000 - 200,000; Part time

Job summary

A healthcare organization is seeking a part-time Receptionist for its Urology Diagnostic Unit at St Albans City Hospital. The successful candidate will provide exceptional front-of-house service, manage patient appointments, and ensure a welcoming environment. Responsibilities include coordinating patient flow, handling enquiries, and maintaining patient records. This role offers a flexible working arrangement, making it an excellent opportunity for those who thrive in a supportive, patient-focused setting.

Benefits

Flexible working options

Staff wellbeing programs

Qualifications

• Exceptional front-of-house service skills.
• Ability to manage patient bookings and handle enquiries.
• Experience in a busy clinical setting is preferred.

Responsibilities

• Welcome patients and manage appointment check-ins.
• Coordinate patient flow and manage enquiries.
• Maintain patient records and prepare administrative paperwork.

Skills

Organised

Approachable

Confident

Patient-focused

Multitasking

Empathy

Job description

A Vacancy at West Hertfordshire Teaching Hospitals NHS Trust. Join our friendly and dynamic Urology Diagnostic Unit at St Albans City Hospital as a part‑time Band 3 Receptionist (22.25 hours per week), where you’ll play a vital role in supporting patients through their diagnostic journey. We’re looking for an organised, approachable, and confident individual to provide an exceptional front‑of‑house service, manage patient bookings, handle enquiries, and work closely with our clinical team in a fast‑paced but supportive environment. If you are patient‑focused, enjoy multitasking, and thrive in a busy clinical setting, we’d love you to be part of our team and help us deliver outstanding care to our community.

Responsibilities

• Welcome patients, visitors, and staff in a professional and courteous manner.
• Admit / discharge appointments, checking referral details and updating electronic records accurately.
• Coordinate patient flow through the unit, liaising with clinical staff and managing appointment schedules.
• Handle telephone and email enquiries, providing clear information and signposting as appropriate.
• Maintain accurate patient records, scan and upload documents, and manage correspondence.
• Prepare clinic lists and administrative paperwork to support clinical teams.
• Ensure the reception and waiting areas are safe, organised, and presentable at all times.
• Assist with office supplies and administrative stock management.
• Maintain confidentiality and adhere to Trust policies and procedures, including infection‑prevention measures.
• Provide support in managing distressed or anxious patients, demonstrating empathy and professionalism.

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award‑winning virtual hospital and re‑imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

We offer a variety of flexible working options as we recognise the importance of a good work life balance. www.westhertshospitals.nhs.uk/flexibleworking

If you have a disability or long‑term health condition and require support or guidance please contact [e-mail]

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

This is a part‑time position (22.25 hours per week), providing reception and administrative support within the Urology Diagnostic Unit at St Albans City Hospital.

The post-holder will be the first point of contact for patients and visitors, managing bookings, updating patient records, handling enquiries, and coordinating appointment flow. They will work closely with clinical staff to ensure a smooth, efficient, and patient‑focused service while maintaining confidentiality, adhering to Trust policies, and supporting a safe and welcoming environment.

This advert closes on Tuesday 6 Jan 2026