Band 3 Medical Secretary - Cardiology

NHS; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare organization in Birmingham is looking for a Band 3 Medical Secretary to join the Cardiology Department. This role requires candidates to be proactive, have exceptional organisational and communication skills, and experience in audio typing is preferred. You will liaise with patients and staff, manage appointments, and maintain high standards of accuracy in a busy environment. A supportive team awaits, offering opportunities for training and professional growth.

Benefits

Excellent support network

Training opportunities

Chance to excel in a motivated team

Qualifications

• Must possess excellent organisational skills and experience handling confidential information.
• Experience is preferred in secretarial and audio typing.
• Must have a good standard of English and be confident in using MS Office.

Responsibilities

• Liaise with staff and service users.
• Provide excellent telephone skills.
• Arrange patients' appointments under direction.
• Maintain and organize the Consultant's diaries.
• Input data using Trust IT systems.

Skills

Excellent problem-solving skills

Time management

Organisational skills

Good communication skills

Customer care skills

Education

Good General Education (e.g. GCSE English and Maths A-C)

Business Administration NVQ level 3

AMSPAR Certificate or equivalent knowledge of medical terminology

Tools

Microsoft Office (Word, Excel, Outlook)

IT systems

Job description

Band 3 Medical Secretary - Cardiology

The closing date is 21 January 2026

An exciting opportunity has become available for a full-time post (37.5 hours/week) and a part-time position (25 hours/week) in the Cardiology Department at Queen Elizabeth Hospital.

This is for individuals who relish a challenge and are keen to use their own initiative. The applicants must be able to work under pressure and have excellent problem-solving and time management skills to meet competing priorities.

The successful post holders should have a proactive and friendly attitude and be able to meet the main duties of the role as identified in the job description.

You will be required to work to a high standard of accuracy and be able to demonstrate initiative in planning your own workload in a way that supports the consultant and wider team. You must possess excellent organisational skills and be experienced in dealing with confidential information.

You will need to be resilient, flexible to changing daily priorities and remain calm under pressure. In return you will receive an excellent support network, training opportunities and a real chance to excel within a highly motivated team.

Previous secretarial & audio typing experience is preferred. The successful candidate will have a good standard of English and be confident about using MS Office as well as other software applications.

For informal enquiries and/or visits, please contact Alisha Fernandes, Cardiology Office Manager on 0121 371 7624 or via email on [e-mail].

Main duties of the job

• Liaise with staff and service users
• Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate
• Arranging patients' appointments as required under direction of the Medical Secretary Supervisor
• To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non‑clinical nature
• Receiving and dealing with telephone enquiries as appropriate
• To maintain the Consultant's diaries as required
• Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales
• Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role
• To assist colleagues as directed by the Medical Secretary Supervisor in times of pressure of work
• Accurately input data using a variety of Trust IT systems in a timely way Strictly adhere to Caldicott and the Data Protection Act

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Qualifications

• Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• Business Administration NVQ level 3 or equivalent experience in a clerical environment
• AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

Experience

• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in a busy environment
• Experience of working in Healthcare

Additional Criteria

• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Good organisation skills and ability to multitask
• Ability to deal professionally with enquiries from staff
• Ability to problem solve
• Understand confidentiality and apply the principles
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive
• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Good inter-personal and communication skills.
• Good organisational skills
• Team Player
• Demonstrates reliability, motivation and commitment
• Ability to travel to multiple sites
• Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust