Band 3 Clinical Services Administrator- Kingswood

Avon & Wiltshire Mental Health Partnership NHS Trust; Kingswood; On-site; GBP 20,000 - 30,000; Full time

Job summary

A mental health service provider is seeking an administrative professional to support clinicians and assist with patient communications in Kingswood, England. Key responsibilities include managing appointments and data entry, while requiring skills in general administration and Microsoft Office. The role emphasizes teamwork and empathy in a healthcare setting.

Qualifications

• Experience in general administration is essential.
• Proficiency in Microsoft Office is necessary.
• Teamwork and empathy for others are important.

Responsibilities

• Utilise communication skills to connect with a wide range of people.
• Manage telephone and face-to-face contacts with service users.
• Type patient reports and manage clinicians' diaries.

Skills

General Administration

Microsoft office

Working as part of a team

Job description

Detailed job description and main responsibilities

Utilise written and verbal communication skills to connect with a wide range of people.

Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.

To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.

To manage both telephone and face-to-face contacts with distressed service users in a supportive and empathetic manner.

Arrange meetings and appointments for members of the team.

Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the IAPTUS system.

Organising clinicians diary and typing out clinic letters.

Handle Medication requests from clinicians and medics.

General administrative duties as required including minute taking.

Person specification

Experience

Essential criteria

• General Administration

Desirable criteria

• Note taking/audio typing

Computer skills

Essential criteria

• Microsoft office

Desirable criteria

• IT systems

Team working

Essential criteria

• Working as part of a team

Desirable criteria

• Consideration/empathy for others

Organisational

Essential criteria

• Working in NHS

Desirable criteria

• Working in Mental Health