Band 3 Clerical Officer

Brook Street; Northern Ireland; On-site; GBP 10,000 - 40,000; Part time

Job summary

A reputable recruitment agency is seeking an Administrative Support Officer for the NHS in South Belfast. The role involves delivering essential administrative support, including managing appointments and referrals, and ensuring high-quality customer service. Ideal candidates should possess strong communication and organizational skills, with a preference for experience in healthcare settings. This position offers flexible hours and opportunities for personal development.

Benefits

Paid holidays

Pension

Supportive work environment

Qualifications

• Experience with administrative tasks, ideally in healthcare or customer-facing
• Ability to manage multiple priorities and work flexibly
• Commitment to maintaining confidentiality and data accuracy

Responsibilities

• Provide excellent customer service, handling enquiries professionally
• Manage appointment schedules and patient records accurately
• Process referrals swiftly using NHS systems
• Order and maintain stock of medical supplies
• Support data collection and reporting to improve services
• Collaborate with teams to provide service support

Skills

Excellent communication skills

Organisational skills

Attention to detail

Proactive team player

Customer service experience

Job description

Up to £12.31 per hour + paid holidays plus pension

Join Our Team as an Administrative Support Officer in South Belfast !

Are you passionate about helping others and keen to make a real difference within your community? The NHS is looking for a dedicated Administrative Support Officer to join our friendly, dynamic team.

Salary - £12.31 per hour

Location - Knockbracken Healthcare Park, Belfast

About the Role:
As the first point of contact for patients and the public, you will play a vital role in delivering outstanding administrative support across multiple sites. Your responsibilities will include managing appointment bookings, referral processing, and eProcurement, helping to ensure smooth and efficient service delivery within a busy healthcare environment.

What You'll Do:

• Provide excellent telephone and face-to-face customer service, handling enquiries with professionalism and care
• Manage appointment schedules, waiting lists, and patient records accurately and confidentially
• Process referrals swiftly using NHS and local systems to support multidisciplinary teams
• Order and maintain stock of medical supplies and office materials using our eProcurement system
• Support data collection and reporting to help improve our services
• Work flexibly across a 7-day rota, including out-of-hours and multiple locations
• Collaborate with managers, clinical teams, and patients to provide seamless service support

What We're Looking For:

• A friendly, organised individual with excellent communication skills
• Experience with administrative tasks, ideally within healthcare or a customer-facing role
• Ability to manage multiple priorities and work flexibly across different sites and shifts
• Strong attention to detail and a commitment to maintaining confidentiality and data accuracy
• A proactive team player keen to contribute to continuous service improvements

Why Work for the NHS?

• Be part of a supportive, inclusive work environment committed to personal development
• Play a crucial role in providing vital healthcare services in your community
• Enjoy flexible working hours and the opportunity to gain diverse experience across teams
• Benefit from NHS values, competitive pay, and career progression opportunities

If you're ready to support our frontline teams and help patients access the care they deserve, then we want to hear from you!

If you require any further information please send email

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

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