Band 3 Business Assistant

Leicestershire Partnership Nhs Trust; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A health care organization in Leicester is seeking an administrative support member for its Outpatient Team within Child and Adolescent Mental Health Services. The role involves managing phone calls, booking appointments, and supporting clinical staff. Ideal candidates are emotionally resilient, innovative, and possess strong organizational and communication skills. Join a team dedicated to high-quality care and make a difference in the lives of children and families.

Qualifications

• Emotionally resilient and hard-working with an innovative approach.
• Strong team player who can use initiative and adapt to a busy environment.
• Excellent organizational and communication skills.
• Ability to work on own initiative as well as part of a wider team and prioritize work effectively.

Responsibilities

• Manage the team's phoneline, taking calls from patients regarding appointments.
• Book appointment slots in a timely manner; strong organizational skills are essential.
• Send correspondence, liaise with clinical staff, photocopy documents, scan and manage emails.
• Support the provision of high-quality care to patients and families.
• Deal with telephone calls/enquiries regarding a wide range of issues including appointments.

Skills

Emotional resilience

Organizational skills

Communication skills

Teamwork

Job description

Overview

Are you looking for a change? Do you want to make a difference? Do you enjoy being part of a team? If the answer is YES, then one of Leicestershire's biggest employers wants to hear from you! We want you to join our innovative, hardworking and caring Outpatient Team, within Child and Adolescent Mental Health Services. You will be an integral part of the team, providing administrative support to your team, the wider admin team, external agencies, patients and families.

This demanding role will require the post holder to use their full range of administrative skills to ensure an efficient service is provided. The role comprises a wide range of specific duties, including managing the team\'s phoneline, taking phone calls from patients regarding arranging appointments, cancellations and queries, and ensuring appointment slots are booked in a timely manner. Other duties include sending correspondence, liaising with clinical staff, photocopying documents, scanning and both email and task management.

You will work alongside clinical staff to support the provision of high-quality care to patients, their families and referring clinicians to ensure a smooth transition through our service. This role is to support the clinical and nursing staff in the Outpatients Team of the Child and Adolescent Mental Health Services based at Westcotes House. You will be responsible for dealing with telephone calls/enquiries from patients and their families regarding a wide range of issues including appointment and waiting times.

You will need to be confident speaking on the telephone and able to take accurate messages for the clinical staff. You will also be required to format care plans and reports, deal with enquiries in shared task and email inboxes, cover reception when required and perform other general administrative duties as needed.

We are looking for emotionally resilient, hard-working and innovative people to support our extremely busy department. You will need to be a good team player, utilising your initiative, with strong emotional resilience and excellent organisational and communication skills. You should be able to work both on your own initiative and as part of the wider team, prioritising your work effectively.

We may close the advert early if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us: Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants. We will consider requests to work alternative hours or varied patterns.

Responsibilities

• Manage the team\'s phoneline, taking phone calls from patients regarding arranging appointments, cancellations and queries.
• Ensure appointment slots are booked in a timely manner; strong organisational skills are essential.
• Send correspondence, liaise with clinical staff, photocopy documents, scan and manage email and task inboxes.
• Support the provision of high-quality care to patients, families and referring clinicians to ensure a smooth transition through the service.
• Support the clinical and nursing staff in the Outpatients Team of the CAMHS based at Westcotes House.
• Deal with telephone calls/enquiries from patients and families regarding a wide range of issues including appointments and waiting times.
• Be confident speaking on the telephone and take accurate messages for clinical staff.
• Format care plans and reports, manage enquiries in shared task and email inboxes, cover reception when required and perform other general administrative duties.

Qualifications / Skills

• Emotionally resilient and hard-working with an innovative approach.
• Strong team player who can use initiative and adapt to a busy environment.
• Excellent organisational and communication skills.
• Ability to work on own initiative as well as part of a wider team and prioritise work effectively.

IsExpired: false