Band 3 Booking Coordinator - Radiology

NHS; Metropolitan Borough of Solihull; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading healthcare provider in Solihull is looking for a Band 3 Booking Coordinator for the Radiology department. This full-time role requires strong customer service skills, the ability to work under pressure, and a background in administration. Responsibilities include managing patient bookings, ensuring the efficiency of appointment schedules, and supporting patient admissions. Candidates must possess an NVQ Level 3 in Business Administration or equivalent experience.

Qualifications

• Good general education level.
• Experience of dealing with the public and customer service.
• Experience of working in a busy environment.

Responsibilities

• Provide a structured booking service to the Imaging Department.
• Ensure lists are filled to capacity.
• Manage patient appointments and admissions.

Skills

Customer service experience

Ability to work under pressure

Education

Business Administrative NVQ Level 3

GCSE English and Maths A-C

Tools

Microsoft Office (Word, Excel, Outlook)

Healthcare IT systems

Job description

Go back University Hospitals Birmingham NHS Foundation Trust

Band 3 Booking Coordinator - Radiology

The closing date is 07 October 2025

To provide a robust and structured booking service to the Imaging Department within the Solihull Hospital Site, supporting all imaging modalities. To ensure that lists are filled to capacity and fully utilised to aid with meeting trust targets and KPI's. To provide a telephone service for patients managing appointments, recording and updating of information, management or incoming referrals and requests, manage patient admissions and provide all support for smooth patient admissions and discharges.

The post holder will be required to work by the trust values and have empathy and a sympathetic approach to patients, family and their carers, whilst managing complex and confidential information.

This a full time vacancy (37.5 hrs p/w).

This role will involve weekend work and the Bank holidays on a rotational basis.

Main duties of the job

• Provide a robust and structured booking service to the Imaging Department within the Solihull Hospital Site, supporting all imaging modalities.
• Ensure lists are filled to capacity and fully utilised to aid with meeting trust targets and KPI's.
• Provide a telephone service for patients managing appointments, recording and updating information, managing incoming referrals and requests, and supporting patient admissions and discharges.
• Work by the trust values and demonstrate empathy and a sympathetic approach to patients, families and carers, whilst handling complex and confidential information.
• Work full time (37.5 hours per week) and be prepared to work weekends and bank holidays on a rotational basis.
• Create and input documents, spreadsheets and reports using IT systems; input and look up data on Trust IT systems in accordance with policy.
• Analyse and extract complex data sets from several sources and use findings to inform decisions within the team.
• Prioritise day-to-day tasks to meet set timescales and ensure case notes are located, collected and prepped for clinics following Trust checking procedures.
• Schedule patients into clinics ensuring capacity and, where required, ensure protocol-required tests/procedures are undertaken within specific protocols.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Please Note : For a detailed job description for this vacancy, please see attached Job Description

Person Specification

Qualifications

• Good general Education (e.g. GCSE English and Maths A-C, GCSE Level 9-4)
• Business Administrative NVQ Level 3 or equivalent experience in an administrative role

Experience

• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in a busy environment
• Experience of working in healthcare

Additional Criteria

• Ability to travel to multiple sites
• Ability to work under pressure and deal with stressful situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust