Band 3 Administrator

Brook Street; Lisburn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an Administrative Officer for the Community Equipment & Continence Service in Lisburn. This role involves coordinating the ordering, delivery, and collection of essential equipment, ensuring high-quality service for clients and healthcare professionals. Ideal candidates must possess strong communication skills, proficiency in IT systems, and a customer-focused approach. This position is a temporary full-time role with a pay rate of £12.75 per hour, contributing to vital community services.

Responsibilities

• Operate IT systems and software packages to provide efficient service.
• Liaise with colleagues to maintain accurate information.
• Schedule deliveries and collections for equipment and products.
• Provide timely assistance to the public in person and by phone.
• Prepare collection documentation and arrange returns to the warehouse.
• Maintain accurate records of requisitions and paperwork.
• Investigate and resolve customer queries.
• Process stock and non-stock orders to ensure supply.
• Support management in operational aspects of CECS.
• Maintain community equipment stock and catalogue.

Skills

Strong communication and organisational skills

Proficiency in Microsoft Office and database systems

Customer-focused approach

Ability to work effectively as part of a busy team

Job description

Administrative Officer – Community Equipment & Continence Service (CECS)

Location: Lissue Industrial Estate, Lisburn
Organisation: PaLS – Regional Community Equipment and Continence Service
Employment type: Temporary/Full-time
Pay: £12.75 per hour

About the Service

PaLS provides a vital Regional Community Equipment and Continence Service (CECS) on behalf of Health and Social Care Northern Ireland (HSCNI). The service supports health and social care professionals by ensuring essential equipment and continence products reach clients across the region, helping people live safely and independently at home.

About the Role

The post holder will join a dedicated, friendly team providing a single point of contact for clients and healthcare professionals. You will play a key role in coordinating the ordering, delivery, and collection of daily living equipment and continence products, ensuring a responsive and effective service across HSCNI.

Key Duties & Responsibilities

• Operate IT systems and software packages to provide an efficient and high‑quality service to Trust staff and clients.
• Liaise with professional colleagues (e.g. Occupational Therapists, District Nurses) to maintain accurate and up‑to‑date information within the system.
• Schedule and coordinate deliveries and collections of equipment and continence products, maximising vehicle efficiency.
• Provide courteous and timely assistance to members of the public in person and by phone.
• Prepare equipment collection documentation and arrange uplift and return of items to the warehouse, proactively ensuring timely returns and credit processing.
• Maintain accurate records of requisitions, delivery and collection notes, and associated paperwork.
• Record all returned equipment accurately on relevant electronic systems.
• Investigate and resolve customer queries to a high standard of service.
• Process non‑stock receipts and assist with stock and non‑stock orders to maintain continuity of supply.
• Action customer care reports and product or service requests as required.
• Support management and supervisors in all operational aspects of the CECS.
• Maintain an up‑to‑date waiting list for equipment and assist with periodic stock counts.
• Help oversee and maintain the community equipment stock and non‑stock catalogue.

Key Skills & Attributes

• Strong communication and organisational skills.
• Proficiency in Microsoft Office and database systems.
• Customer‑focused approach with excellent attention to detail.
• Ability to work effectively as part of a busy team.

Join Us

This is a fantastic opportunity to make a meaningful difference to people's lives by helping deliver essential services that support independence and wellbeing across our communities.

For further information please send cv

Brook Street NMR is acting as an Employment Business in relation to this vacancy.