Band 2 Receptionist - Finch Road

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

A mental health service provider in Birmingham is seeking an administrative role responsible for handling queries from service users, including GPs and patients. The position requires proficiency in Microsoft Office and excellent clerical skills. You will be responsible for maintaining patient data and providing support to the Locality Team. Ideal candidates will have a compassionate approach to support the community.

Responsibilities

• Deal with queries from service users, including GPs, patients and their representatives.
• Use word processing packages and Microsoft Office to produce documents.
• Perform routine clerical duties including filing, photocopying, and document production.
• Provide a telephone answering service for members of the Locality Team.
• Validate patient details and demographics in the FTB Database.

Job description

Overview

Deal with queries from service users, including GPs, patients and their representatives, either face to face or via the telephone in a professional manner that is consistent with legislation, policies and procedures including data protection and confidentiality. Source related information that might help deal with the query. Take accurate written messages and pass more complex queries on to the relevant staff.

Responsibilities

• Use word processing packages and Microsoft Office to produce documents (e.g. faxes, letters, tables).
• Daily use of Outlook for communication (sending/receiving emails), book and check meeting rooms and equipment.
• Perform routine clerical duties (e.g. filing, photocopying, production of letters, reports and other documents to specific formats using appropriate software and office equipment).
• Ad-hoc production of notices for the office using appropriate software.
• Provide a telephone answering service for members of the Locality Team, transfer to appropriate staff or take messages and ensure details are accurately logged in the correct message book as required.
• Validate patient details and demographics and ensure any changes are updated on the FTB Database.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our commitment

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

How to apply / Informal visits

For further details / informal visits contact: Name: Cheryl Peace
Job title: Administration Team Leader
Email address: [e-mail]
Telephone number: 07909 686648