Band 2 Receptionist/Admin Support - Community Paeds

Birmingham Community Health Care Nhs Foundation Trust; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization in Birmingham is seeking an Administrative Support professional to assist the medical secretarial team. Responsibilities include managing clinical correspondence, answering phones, and ensuring that medical records are accurate. Ideal candidates will have strong organizational skills and attention to detail. This role offers the chance to be part of a community-focused team committed to providing outstanding care.

Qualifications

• Strong organizational skills to manage tasks and workload.
• Ability to communicate effectively on the phone and in writing.
• Attention to detail for managing clinical correspondence.

Responsibilities

• Provide administrative support to the medical secretarial team.
• Answer telephone calls, deal with queries and forward messages.
• Maintain accurate medical records and correspondence.

Job description

Overview

To provide administrative support to the medical secretarial team to ensure that the service operates efficiently, notes are maintained correctly and clinical correspondence is sent out within the agreed standards. To plan own tasks and prioritise workload accordingly. To answer telephone calls, dealing with initial queries and forwarding calls and messages as necessary. Responsible for pulling of notes for clinics ensuring that the notes are properly bound and prepared to agreed information governance and medical records standards. Photocopying and sending out of clinical letters and reports ensuring that the demographic information on letters matches the information on envelopes and finalise the letters on PAS for the Secretary (after being signed by the Doctors). Due to their content some correspondence may be of an upsetting nature.

Key Tasks

• Opening and date stamping of post, ensuring that urgent correspondence is passed onto the appropriate person, scan in the new patient referrals (after triage by the Doctor) and send them to the Central Booking Service, in a timely manner.
• Participate in archiving clinical notes on an annual cycle to ensure the best utilisation of medical records storage.
• Retrieve notes from filing as required for audits. Ensure that the filing areas are kept tidy and that filing is undertaken on a daily basis to ensure that notes are up to date. File correspondence and reports in medical notes prior to appointments.
• Ensure medical records contain documents, graphs and forms required by Consultants and medical staff.
• To arrange interpreters as required, following local procedures.

Be Part of Our Team

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people\'s homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe\'s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.