Band 2 Clerical Assistant

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare institution in Birmingham seeks a Band 2 Clerical Assistant to support the Haematology Research Team. The role involves a variety of administrative tasks like meeting planning and diary organization. Ideal candidates must have previous office experience, strong IT skills, and GCSEs in Maths & English. This position offers a chance to work in a collaborative environment within the NHS.

Qualifications

• Previous office experience, preferably in the NHS.
• Ability to work under pressure and to deadlines.
• Accurate and attentive to detail.

Responsibilities

• Managing day-to-day admin tasks within the team.
• Planning meetings and organizing diaries.
• Answering telephone calls and inquiries.

Skills

Administrative skills

Communication skills

Interpersonal skills

Numeracy skills

IT skills

Education

Maths & English at GCSE grade C or higher

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Band 2 Clerical Assistant

An exciting opportunity to join the Haematology Research Team, based at University Hospitals Birmingham. The post holder will be a key member of the team in the provision of clinical trials and research projects available to our patients.

The post holder will provide a range of administrative support. The successful candidate will have effective administrative and computer skills, with excellent communication and interpersonal skills. Additionally, you should be able to work on your own initiative in prioritising workload and meeting deadlines, whilst also being able to work in a team.

Responsibilities will include managing the day to day admin tasks within the team, such as meeting planning, room bookings, answering emails, telephone calls, filing, scanning etc.

Requirements include previous office experience, excellent IT skills including Microsoft Word, Excel, Outlook etc. Maths & English at GCSE level, Grade C or above. Ability to work to deadlines and under pressure. Use own initiative. Accurate and attentive to detail. Excellent numerical and written skills.

Main duties of the job

• Meeting planning
• Diary organisation
• Room bookings
• Inbox sorting
• Working collaboratively with the wider team
• Answering telephone calls/enquiries
• Filing/scanning

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued.

Person Specification

Qualifications

• Maths & English at GCSE grade C or higher

Experience

• Previous receptionist / clerical experience, preferably in the NHS
• IT literate (Computer and keyboard skills)
• Knowledge of office procedures
• Awareness of patient confidentiality

Additional Criteria

• Ability to communicate clearly, both verbally and in writing
• Good numeracy and literacy skills
• Excellent telephone manner
• Ability to deal with distressed patients /relatives in sensitive and difficult situations
• Ability to work under pressure to deadlines
• Ability to negotiate
• Well organised and able to prioritise tasks
• Ability to work alone or as a team member
• Ability to prioritise own workload
• Discretion/professional approach
• Ability to work on own initiative/unsupervised
• Good keyboard skills -- demonstrable accuracy and speed
• Good interpersonal skills
• Ability to work autonomously and as part of a team
• Ability to remain flexible to cover changes to team and workload

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Please note that this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.