AWWG Supervisor - Hackett Battersea London

AWWG; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An international fashion brand in London is seeking a motivated retail professional to enhance customer service and optimize sales. The ideal candidate has a minimum of two years' experience in retail, demonstrates strong sales skills, and can manage store operations effectively. Join a diverse team and enjoy benefits like career growth opportunities and competitive commissions.

Benefits

Career growth opportunities

Unlimited commissions

Benefits and staff discounts

Full seasonal uniform allowance

Qualifications

• Minimum 2 years of experience in the retail sector.
• Desirable to have additional languages.
• Must embody the Hackett spirit.

Responsibilities

• Resolve queries, manage transactions, and provide excellent service with full product knowledge.
• Achieve personal and store targets aligned with KPIs.
• Maintain store image and manage stockroom organization.
• Minimize stock losses and ensure inventory control.
• Follow dress code, collaborate in meetings, and support colleagues.
• Perform store opening/closing and administrative tasks.

Skills

Customer service

Sales skills

Team leadership

Negotiation

Analytical thinking

Education

Training cycle

Job description

Overview

Who we are… At Hackett, we believe that every stitch is a work of art. Whatever your career path, we strive to nurture talent and care in every department, prioritising creativity, quality and our attention to detail at every stage of the production process.

If you are creative at heart, possess meticulous attention to detail and appreciate ingenuity and British heritage, join our team today and embark on a new adventure.

The project

Contribute to the achievement of the store's objectives through effective sales skills, excellent customer service and people management while promoting the brand image.

What we offer

Working with us comes with a host of attractive benefits designed to enhance your professional and personal life. Here"s what you can look forward to:

• Career growth opportunities. We believe in internal mobility. You\'ll have real chances to grow within the company, including the possibility to move from retail to corporate roles.
• Unlimited commissions. The more you sell, the more you earn - no limits.
• Benefits and staff discounts.
• Full seasonal uniform allowance. Feel good and look great - we provide a professional and stylish uniform every season.

A diverse, international, and inspiring team. Work alongside colleagues from all over the world in a dynamic and inclusive environment.

Key responsibilities of the role

• Customer Service: Resolver consultas, gestionar transacciones y ofrecer un servicio excelente con pleno conocimiento del producto.
• Sales: Alcanzar objetivos personales y de tienda alineados con los KPIs.
• Store Image: Mantener la tienda según la imagen de marca, con stockroom organizado y reposición oportuna.
• Loss Prevention: Minimizar pérdidas de stock y garantizar control en inventario.
• Professional Conduct: Cumplir el dress code, colaborar en reuniones, apoyar a compañeros, seguir normas de seguridad y representar la marca.
• Store Management: Realizar apertura/cierre de la tienda y gestionar tareas administrativas.

Experience and qualifications

• Experience in the sector for 2 year minimum.
• Training cycle.
• Additional languages would be desirable although not essential.
• The Hackett spirit!
• Adaptability and Flexibility.
• Results driven.
• Negotiation and Influence.
• Analytical thinking.
• Team Leadership.