Awards Partner

Informa Group Plc.; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading global event and publishing company is seeking an Awards Partner based in London to manage key customer relationships and drive engagement initiatives for prestigious awards. In this dynamic role, you will provide expert guidance on entry rules, collaborate with the Awards team, and develop strategies to enhance customer participation. The ideal candidate should have strong relationship-building skills and a passion for delivering exceptional customer experiences. Join us to contribute to the heart of the awards business and shape the future of creative excellence.

Benefits

Great community events

Career development opportunities

Flexible benefits

25 days annual leave plus additional perks

Qualifications

• Genuine passion for understanding customer needs.
• Ability to learn and communicate awards categories.
• Experience in customer service is beneficial.

Responsibilities

• Manage key customer relationships and drive engagement.
• Provide expert guidance on entry requirements.
• Support delivery of growth initiatives.

Skills

Customer-focused

Relationship building

Clear communication

Organised and detail-oriented

Active listening

Adaptable team player

Excellent written English

Comfortable with digital platforms

Job description

Overview

This position is based in our 5 Howick Place London office

As an Awards Partner within the Awards Engagement Team you will manage key customer relationships and drive engagement initiatives for the LIONS this role youll serve as their dedicated point of contact building strong relationships with entrants while providing expert guidance on entry rules and category selection.

Working closely with the Head of Awards Engagement you will help implement customer engagement strategies contribute to process improvements and help deliver exceptional experiences that drive participation. Youll analyse customer feedback and entry patterns to inform tactical approaches to increasing engagement.

The Awards sit at the heart of the LIONS business and in this role youll help protect and nurture these prestigious benchmarks of creative excellence while driving participation and engagement.

Key accountabilities

• Build and nurture strong relationships with key customers to drive engagement and participation providing personalised guidance throughout their awards journey and establishing yourself as their trusted advisor
• Collaborate with the wider Awards Team to develop customer profiles and journey maps that inform our approach to different market segments and industries
• Provide expert guidance on entry requirements category selection and submission processes ensuring customers maximize their potential for recognition
• Support the delivery of growth initiatives to attract new participants and expand the Awards reach into untapped audiences and report on the outcomes
• Develop cross-portfolio knowledge to effectively communicate LIONS full range of offerings to customers and collaborate with internal stakeholders
• Involved in recruiting training and line management of fixed term / seasonal staff hired to assist the Awards team in the lead-up to Festivals.
• Represent the Engagement team in weekly calls with the wider business accurately reporting on performance and overseeing entries processes for regional Festivals
• Coordinate and deliver on-site Awards activities during Festivals to enhance the overall customer experience
• If you dont meet every single requirement wed still encourage you to apply. At LIONS we are committed to creating a diverse inclusive and authentic workplace so if you are excited about this role we would still like you to apply.

Qualifications

• Customer-focused with a genuine passion for understanding customer needs and delivering exceptional service and experiences
• Skilled at establishing and maintaining strong relationships with stakeholders at all organisational levels
• Clear communicator with the ability to explain information clearly and concisely both verbally and in writing
• Ability to learn about LIONS Awards categories and rules - and be able to translate and communicate that knowledge effectively to a range of audiences
• Organised and detail-oriented capable of managing several tasks while maintaining accuracy in a fast paced environment
• Active listener who can gather customer feedback and share valuable insights with the team
• Adaptable team player who thrives in a fast-paced deadline-driven environment
• Excellent written English with strong attention to detail
• Comfortable with digital platforms and willingness to learn new systems
• Interest in the creative communications industry (beneficial but not essential)

Additional Information

We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say

Our benefits include :

• Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
• Time out: 25 days annual leave rising to 27 days after two years plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance mental health first aiders a healthy living subsidy access to health apps and more
• Recognition for great work with global awards and kudos programmes
• As an international company the chance to collaborate with teams around the world

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch.

At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.

Remote Work : No

Employment Type : Full-time

Key Skills

Internship,Data Warehousing,Adobe Flash,Database Administration,Logistics

Experience : years

Vacancy : 1