AV/IT Executive Support Engineer

Department for Business and Trade; Camden Town; Hybrid; GBP 36,000 - 43,000; Full time

Job summary

A UK governmental department is seeking an AV Executive Support Engineer to ensure quality support for audio-visual operations. This role involves troubleshooting technical issues, managing AV setups for VIP meetings, and collaborating across departments. Ideal candidates will have solid technical skills and experience supporting high-profile users in a dynamic environment.

Benefits

Flexible hybrid working environment

Civil Service pension

Annual leave starting at 25 days

Qualifications

• Experience as an IT/AV professional managing AV operations and incidents.
• Strong troubleshooting skills across infrastructure, IOS, WINTEL and AV systems.
• Experience supporting VIP staff with large-scale Teams and WebEx events.

Responsibilities

• Support daily operations of AV function, ensuring quality service.
• Troubleshoot infrastructure, IOS, WINTEL and AV issues.
• Assist IT Operations with non-AV related tasks.

Skills

Troubleshooting

Communication skills

Technical understanding

User focus

Problem management

Tools

WebEx

MS Teams

WINTEL

iOS

Networking

Job description

Overview

The Department for Business and Trade (DBT) has a clear mission – to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways: firstly, we help to build a strong, competitive business environment; secondly, we open international markets and ensure resilient supply chains; finally, we work in partnership with businesses every day, providing finance and deal-making support to those looking to start up, invest, export and grow. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team has been nominated four times in a row for “Best Public Sector Employer” at the Women in Tech awards.

Role

As an AV Executive Support Engineer, you will be joining our growing team within the Digital, Data and Technology function, helping build a new level of technical support as the organisation grows to meet the evolving world. Primarily you will be responsible for supporting the day-to-day operations of the IT/AV Operations function for our executive VIP users, ensuring that the various services and team members in the Old Admiralty Building are supported as necessary. You will apply your skills and knowledge to ensure that we deliver superior and supportive services to all users. You may at times be asked to work outside the core 9 to 5 day depending on support requirements. You will have enthusiasm for helping staff and colleagues and will be able to provide support to users and the rest of the team while following overall strategy and directives. To realise this, you will take a proactive approach to developing your skills and sharing them with the IT/AV Operations Team and its partners, actively contributing to continually improving the services we offer.

Responsibilities

• Support the day-to-day operations of the audio-visual function, ensuring quality of service and handling incidents and escalations in a professional manner.
• Troubleshoot infrastructure, IOS, WINTEL and audio-visual issues.
• Support VIP staff with organisational-wide Teams and WebEx events/meetings; liaise and arrange testing with counterparts (internal and external).
• Work with the organisation and our partners in cross-team/departmental collaboration with clear lines of communication.
• Investigate and perform evaluations and testing of new and existing solutions.
• Assist with site surveys and document current site configuration and user requirements.
• Maintain the correct processes and documentation.
• Assist the IT Operations team when needed with non-AV IT related tasks.

Qualifications and Skills

• Experience as an IT/AV professional with the ability to support day-to-day AV operations and manage incidents professionally.
• Strong troubleshooting skills across infrastructure, IOS, WINTEL and AV systems.
• Experience supporting VIP staff with large-scale Teams and WebEx events/meetings and coordinating testing with internal and external stakeholders.
• Ability to collaborate across teams/departments with clear communication.
• Experience investigating and evaluating new and existing solutions.
• Experience with site surveys and documenting current site configuration and user requirements.
• Maintenance of processes and documentation, and willingness to assist with non-AV IT tasks as needed.

Additional Requirements

• Delivering at pace; strong communication and influencing skills; commitment to quality service.
• Technical skills to be assessed during selection: Incident Management, Technical Understanding, User Focus, Problem Management.
• Strong experience with audio-visual technologies (WebEx, MS Teams), WINTEL, iOS, networking, infrastructure, end-user computing and Microsoft technologies; experience working with stakeholders to gather requirements and deliver user-centered solutions; track record of supporting high-profile users.

Salary, Benefits and Working Arrangements

• Salary of £39,377 with £11,407 contributed towards the Civil Service Defined Benefit Pension scheme.
• Benefits include learning and development tailored to your role, a flexible hybrid working environment, and a culture of inclusion and diversity.
• Civil Service pension with a typical employer contribution of 28.97%.
• Annual leave starting at 25 days (rising to 30 with service) and three paid volunteering days per year.
• Employee benefits program including cycle to work; role requires working from within the UK (London weighting for London-based staff).
• DBT operates a hybrid pattern and may require 2-3 days per week in the office; travel to a primary office location will not be paid by DBT, but travel to other offices may be reimbursed.

Security, Nationality and About the Civil Service

• Successful candidates must undergo a criminal record check and meet security requirements before appointment.
• Nationality requirements include UK nationals, certain Irish, Commonwealth, EU/EEA/Swiss nationals and families with settled or pre-settled status, and other listed categories.
• The Civil Service Code sets out the standards of behaviour; we recruit on merit and value diversity. We offer a Disability Confident Scheme and Redeployment opportunities where applicable.