Automotive Technical Support

One to One personnel Limited; Basildon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dedicated recruitment agency is seeking an Automotive Technical Support professional to provide expert technical assistance on commercial vehicles. Based in Basildon, this role involves diagnosing issues and collaborating with dealers across the UK and Ireland. The ideal candidate has advanced knowledge of vehicle systems, strong communication skills, and proficiency in Microsoft applications. Competitive salary offered with potential career growth opportunities.

Qualifications

• Advanced knowledge of both diesel and electric vehicle systems is essential.
• Must demonstrate excellent communication skills.
• Experience in providing diagnostic support and root cause analysis.

Responsibilities

• Respond effectively to technical enquiries from dealers.
• Provide advanced diagnostics support for CV products.
• Coordinate on-site technical support activities.

Skills

Advanced technical knowledge of commercial vehicles

Practical experience with diagnostics systems

Previous experience in the motor vehicle industry

Strong team player with a proactive approach

High level of computer literacy

Education

Engineering qualification or equivalent relevant experience

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Automotive Technical Support — 12 Month FTC | Full Time | Office Based | Basildon | £44k +

We are currently seeking an Automotive Technical Support professional to provide expert technical assistance on Commercial Vehicle (CV) products across the UK and Ireland dealer network. This is a dynamic, office-based role focused on diagnostics, issue resolution, and collaboration across multiple stakeholders.

Key Responsibilities

• Respond promptly and effectively to technical enquiries raised by dealers via internal systems, email, or by telephone.
• Provide advanced diagnostic support and root cause analysis, helping dealers enhance their self-sufficiency in technical fault diagnosis.
• Coordinate on-site field activities in conjunction with other members of the technical support team.
• Facilitate the sharing of technical information across internal departments and contribute to knowledge base development via troubleshooting and written technical content.
• Support product quality processes by addressing configuration issues and liaising with central departments (e.g., Quality, Product Support, Product Validation).
• Ensure critical market issues are identified, prioritised appropriately, and communicated to global product lines, with clear feedback provided to internal teams and external stakeholders.
• Escalate unresolved or high-priority issues to second-level support or relevant technical management, ensuring timely resolution in line with service expectations.
• Provide additional technical support to Service Zone Managers and Key Accounts where required.

Required Skills & Experience

• Advanced technical knowledge of commercial vehicles, including both diesel and electric vehicle (EV) systems.
• Practical experience with diagnostics systems, CAN systems, and vehicle electrics.
• Previous experience in the motor vehicle industry, ideally with a manufacturer or importer.
• Engineering qualification or equivalent relevant experience.
• Strong team player with a proactive approach and a focus on delivering high-quality customer service.
• High level of computer literacy, including proficiency in Microsoft Excel and PowerPoint.

Key Competencies

• Excellent written and verbal communication skills.
• Proactive, assertive, and capable of working independently under pressure.
• Strong interpersonal skills and the ability to work effectively in a team-based environment.
• Structured and efficient problem-solving abilities.
• Must have the right to work in the UK.

Ready to take the next step in your career? If you're looking for a new opportunity where you can grow and thrive, we want to hear from you today!

To apply, contact Julie or Aimee at One to One Personnel on 01702 464 444, or send your CV directly to [e-mail] or [e-mail]