Automotive Service Advisor | Customer-Focused & Upsell

Perfect Placement; Durrington; On-site; GBP 30,000 - 35,000; Full time

Job summary

A local automotive service provider in Durrington seeks a skilled Service Advisor to join their team. The ideal candidate will enhance customer satisfaction by effectively communicating vehicle service needs and managing job progress. Offering a salary of up to £35,000, benefits include 20 days annual leave, a pension scheme, and opportunities for training. This role requires previous service advisory experience and excellent communication skills to ensure top-tier customer service.

Benefits

Starting salary between £30-35,000 per annum

20 days annual leave plus 8 bank holidays

Workplace pension scheme

Access to further training/development

Family-run business atmosphere

Qualifications

• Experience in a Service Advisor role is required.
• Ability to upsell service work and plans.
• Excellent customer service skills are essential.

Responsibilities

• Communicate professionally with customers about service work.
• Produce Job Cards on computer systems.
• Update Customer and Vehicle Records.
• Prepare and complete Invoices.
• Advise Customers on estimated costs and timescales.

Skills

Customer Focused

Excellent communication

Ability to upsell

Experience with Motor Dealership Database Software

Job description

A local automotive service provider in Durrington seeks a skilled Service Advisor to join their team. The ideal candidate will enhance customer satisfaction by effectively communicating vehicle service needs and managing job progress. Offering a salary of up to £35,000, benefits include 20 days annual leave, a pension scheme, and opportunities for training. This role requires previous service advisory experience and excellent communication skills to ensure top-tier customer service.