Audio Visual Field Service Engineer

ZipRecruiter; City Of London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A global leader in technology integration is hiring an experienced Audio Visual Field Service Engineer in London. The role involves delivering exceptional onsite and remote technical support across enterprise clients, ensuring high-quality service and customer satisfaction. The ideal candidate will have strong technical skills in AV technologies, excellent troubleshooting abilities, and a flexible approach. Competitive salary and career progression opportunities are available.

Benefits

Competitive salary

Professional training & development

Career progression

Opportunity to travel (UK & Europe)

Qualifications

• Experience in onsite and remote AV field service engineering.
• Ability to manage client communications and escalations.
• Calm under pressure with excellent troubleshooting skills.

Responsibilities

• Provide onsite and remote AV field service engineering support.
• Carry out preventative maintenance and site surveys.
• Manage and update service tickets accurately.

Skills

Technical proficiency in AV / VC / UC technologies

Client communication management

Troubleshooting ability

Organisational skills

Verbal communication skills

Job description

Overview

We’re hiring: Audio Visual Field Service Engineer

London £38,000 – £45,000 + Benefits

We’re looking for an experienced AV Field Service Engineer to join our Client’s team and deliver exceptional onsite and remote technical support across enterprise client sites.

Competitive salary + career progression

Work with cutting-edge AV/VC/UC technologies

Opportunity to travel (UK & Europe)

Professional training & development

If you’re highly skilled in AV field service, thrive under pressure, and want to work with a global leader in technology integration, we’d love to hear from you.

Responsibilities

• Provide onsite and remote AV field service engineering support across client sites.
• Carry out preventative maintenance, site surveys, and event coordination.
• Handle small works installations and handover to clients.
• Deliver high-quality customer service, ensuring client satisfaction and SLA compliance.
• Manage and update service tickets promptly and accurately.
• Participate in rotational shift patterns and occasional European travel.
• Support documentation and administration linked to service delivery.

Desirable Skills & Experience

• Strong technical proficiency in AV / VC / UC technologies.
• Experience managing client communications and escalations.
• Calm under pressure with excellent troubleshooting ability.
• Highly organised, detail-focused, and able to prioritise multiple tasks.
• Flexible approach with strong written and verbal communication skills.
• Inclusive and supportive working culture.

Apply today and take the next step in your AV career!