ASTORIA GRANDE - FRONT OFFICE MANAGER - МЕНЕДЖЕР СТОЙКИ РЕГИСТРАЦИИ

Ismira Recruitment & Crewing Agency; Royton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is hiring a Front Office Manager for a cruise ship role. Responsibilities include managing the front office operations, ensuring guest satisfaction, and resolving issues. Candidates must be fluent in Russian, have a degree in hospitality management, and possess strong organizational skills. The position offers opportunities to travel to ports in Turkey, Egypt, and Greece, along with free meals and accommodations.

Benefits

Opportunity to travel to Turkey, Egypt, and Greece

Free meals and accommodation

No visa required

Qualifications

• Age 18+ required.
• Five or more years of management experience in upscale hotel or cruise.
• Full STCW certificates and seafarer's passport required.

Responsibilities

• Manage front office operations including guest check-in/check-out.
• Ensure guest satisfaction and resolve issues.
• Oversee quality guest services delivery.

Skills

Fluency in Russian

Knowledge of English

Excellent communication skills

Strong organizational skills

Customer service skills

Education

Degree in hospitality management, business administration or related field

Tools

Microsoft Office

Fidelio Cruise

Job description

ISMIRA Agency is hiring FRONT OFFICE MANAGER for ASTORIA GRANDE cruise ships! ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece.

POSITION SUMMARY

The Front Office Manager is responsible for the overall management and supervision of the front office/reception operations. This includes guest check-in/check-out, reservations, concierge services, and ensuring guest satisfaction. Responsible for ensuring a positive and memorable guest experience throughout their stay. This role focuses on proactive guest service, resolving guest issues, and building strong guest relationships.

WHAT COMPANY OFFERS

• Opportunity to travel to the ports of Turkey, Egypt and Greece
• Free meals and accommodation
• The ticket is at the expense of the employer
• The contract is 6-7 months
• The salary is paid in euros. A bonus system for rewarding employees, as well as tips
• No visa required

REQUIREMENTS

• Age 18+
• Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan.
• Fluency in Russian is mandatory
• Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions)
• A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required.
• Degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent, preferred.
• Five or more-years progressive management experience in an upscale hotel or cruise ship of which three years as Receptionist / Sr. Receptionist.
• Excellent communication, problem solving, decision making, and interpersonal skills.
• Strong organizational and management skills in a multicultural and dynamic environment.
• Superior customer service, team building and conflict resolution skills.
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Ability to utilize and administer the company’s disciplinary action process through coaching and counseling to improve performance.
• Proficiency with Microsoft Office, Lotus Note, IISII, Fidelio Cruise and/or Linux computer software.
• Ability to work well under pressure and in a constantly challenging environment.

RESPONSIBILITIES

• In accordance with the company’s rules and regulations, he/she conducts in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and when in crew areas.
• Plans, organizes, supports, controls, and evaluates the operation of the Front Desk together with Chief Purser and or HM. Accomplishes the targets set forth by the company through the management of subordinates.
• Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services amenities within company’s standards.
• Establishes and maintains effective internal communications including regular departmental meetings to ensure optimum scheduling, teamwork and productivity.
• Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments. Keeps the Shipboard Management informed of all activities and pending issues that require cooperation or immediate attention such as equipment/system maintenance, etc.
• Assist the Chief Purser in maintaining and updating the Administration Manual.
• Responsible to answer and to provide information to passengers when needed.
• Any issue must be dealt with promptly and passengers must be advised as soon as the necessary actions are taken. If you are not able to solve this problem please call your superior. In case of emergency call the bridge.
• In charge to organize and process all passengers at embarkation-registration. This to include and not limited to passport collection, cabin keys issuance, and all needed for smooth embarkation process, with assistance of AFM as well outside agents (i.e. Sochi operation)
• Receives Lost & Found items. Prepare an inventory of the contents of purses in presence of person submitting the found, and get a confirming sign on the inventory form.
• Monitoring maintaining of a logbook of all found items and reports of the lost items.

The number of spots is limited!

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Last update: 14 декабря 2024