Associate Director, GBS - Finance Transformation

DELOITTE LLP; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading global advisory firm is seeking an Associate Director to provide strategic guidance on GBS and Shared Services transformations. This role involves engaging with clients, managing project teams, and developing innovative solutions tailored to client needs. Ideal candidates will have proven GBS expertise and strong leadership capabilities, along with a commitment to building long-term client relationships. The position supports hybrid working based in Manchester, London, or Edinburgh.

Benefits

Hybrid working policy

Professional development opportunities

Strong company culture

Qualifications

• Proven experience in GBS, Shared Services, and/or BPO.
• Experience in delivering strategic transformations.
• Leadership skills to manage and inspire project teams.

Responsibilities

• Provide strategic guidance on GBS functions.
• Engage clients to develop transformation strategies.
• Lead multi-disciplinary project teams to deliver high quality engagements.

Skills

Client relationship management

Leadership skills

GBS strategy experience

Change management

Analytical thinking

Education

Relevant academic degree or equivalent experience

Tools

Project management software

BPO solution design tools

Job description

Overview

Our Global Business Services (GBS) Offerings Deloitte's GBS practice provides market-leading advisory services supporting the design, execution, transformation and operation of GBS, Shared Services and Business Process Outsourcing (BPO) organisations. Collaborating with both blue-chip and challenger enterprises, the GBS team has the breadth and depth to deliver tailor-made solutions from conception to completion across all industry verticals and corporate functions. As the GBS model increasingly becomes the digital transformation engine for the wider organisation, the Deloitte GBS team brings the combined functional and technological expertise to support clients in their development of digital strategies and implementation of next generations digital solutions.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

We are looking for talented Associate Directors to join the Deloitte GBS team with demonstrable expertise delivering GBS strategies and transformations that have driven enterprise performance and profitability. We are seeing increasing market demand for advisory services across GBS and Shared Services strategy.

Your responsibilities

• Provide strategic guidance to senior client executives and function leaders on establishing and optimising their GBS, Shared Services and/or BPO functions (incl. hybrid models)
• Engage and collaborate with clients to understand their business objectives, goals and develop a strategy and plan for setting up or transforming their GBS operations. This includes visioning, defining GBS scope and objectives, evaluating service delivery, sourcing and operating model design options, conducting feasibility studies, developing value / business cases, assessing organisation design options and readiness, technology enablement and creating a roadmap for implementation.
• For clients with existing GBS models, lead maturity assessments and diagnostics to identify value and improvement opportunities and shape the client's GBS strategy and transformation plans
• Deliver client engagements across all parts of the BPO lifecycle, including sourcing strategy, sourcing solution design, commercial strategy, vendor shortlisting and selection, contract negotiation, pricing, transition planning, implementation and transformation
• Manage multi-disciplinary project teams (incl. leveraging the breadth of expertise and experience across Deloitte) to deliver high quality engagements in line with client and contractual requirements
• Foster strong client relationships, serving as a trusted advisor and maintaining a deep understanding of their business needs
• Support business development efforts and growth, including identifying new opportunities, developing proposals, and expanding relationships with existing clients
• Mentor and develop junior team members, providing guidance and support in their professional growth
• Support market eminence efforts for GBS in the private sector, including staying up-to-date with industry trends, emerging technologies, and regulatory changes that impact GBS, Shared Services, and BPO sectors

• Connect to your skills and professional experience

Your professional experience should include:

• Proven experience in the GBS, Shared Services, and/or BPO within the Private Sector, with a proven track record of delivering successful engagements.
• Experience should include delivering GBS strategy and transformation services/engagements involving GBS visioning, maturity and feasibility assessments, operating model design incl. service delivery and sourcing model strategy, GBS technology strategy, GBS set-up/implementation, transition and value/business case development
• Experience across advising organisations on their sourcing & BPO strategies, BPO solution designs, running competitive sourcing and vendor selection processes, contract negotiation, performing contract reviews, client remediation as well as advising clients on their retained organisation capabilities, service, partner and contract management and governance
• Demonstrated leadership skills, with the ability to effectively manage and inspire teams to achieve exceptional results.
• Excellent client relationship management skills, with a focus on building long-term partnerships and delivering exceptional client service.
• Proven experience in supporting business development, including identifying opportunities, developing proposals, managing pursuit teams, and expanding client relationships within the private sector.
• Deep understanding of industry trends, emerging technologies, and regulatory landscape impacting GBS, Shared Services, BPO sectors.
• Strong communication, presentation, and influencing skills, with the ability to effectively communicate complex concepts to diverse and senior stakeholders.

• Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of."

-Dan, Technology & Transformation

Our hybrid working policy

You'll be based in Edinburgh, London or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose . click apply for full job details