Assistant Team Manager

Surrey County Council; Reigate; Hybrid; GBP 41,000 - 48,000; Full time

Job summary

A local government authority in the United Kingdom is seeking two Assistant Team Managers to join its Financial Assessment and Income Collection team. This role involves leading a team responsible for financial assessments and ensuring compliance with charging principles for adult social care services. Offering a starting salary of £41,585 and hybrid working options, it also provides generous leave and professional development opportunities.

Benefits

26 days' holiday, rising to 30 days

Employee Assistance Programme

Pension scheme

Lifestyle discounts

Learning and development resources

Qualifications

• Demonstrated knowledge of charging principles for adult social care services.
• Proven people and performance management skills.
• Ability to adapt quickly to challenges and find solutions.

Responsibilities

• Lead a team of Assessment and Income Officers.
• Ensure service standards and compliance with legislation.
• Promote innovation and enhance service quality.

Skills

Knowledge of the charging principles for social care services

Effective people and performance management skills

Ability to adapt at pace

Ability to develop effective partnership relationships

Exceptional organisational skills

Job description

• Category: Transformation and Change Management
• Contract type: Permanent
• Working hours: 36 hours per week
• Posted on: 19 December 2025
• Closing date: 11 January 2026
• Location: Woodhatch Place,11 Cockshot Hill, Woodhatch, Reigate, RH2 8EF

Description

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council.We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This role has a starting salary of £41,585 per annum, based on a 36-hour working week.

We are excited to be hiring two Assistant Team Managers to join our Financial Assessment and Income Collection team. The team is located in various sites across the county, and your preferred location can be discussed at interview. This role is open tohybrid workingand as a team we split our time betweenworking from homeand collaborating in the office.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 30 days after 5 years' service.
• Option to buy up to 10 days of additional annual leave.
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing.
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave.
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more.
• Learning and development hub where you can access a wealth of resources.

About the Team

This role sits within the Financial Assessment and Income Collection Team, which is part of the Adults, Wellbeing and Health Partnerships Directorate. We are a dynamic team, committed to ensuring our customers are fully informed in relation to charging for Adult Social Care, welfare benefit entitlement and are supported with making payment for care services. We embrace supportive technology to work inclusively and continuously improve customer engagement and deliver positive outcomes.

About the Role

As an Assistant Team Manager, you'll have the opportunity to lead a team of Assessment and Income Officers and/or assistants who are responsible for providing advice on charging for adult social care services, completing financial assessments and supporting residents to pay their care charges.

You'll be at the forefront of developing and managing your team's performance, ensuring the delivery of service standards and compliance with legislation. By prioritising daily challenges and maintaining a focus on delivering outstanding customer service, you will help to provide consistent, high-quality information regarding financial assessments and charging matters.

Your role will also involve promoting innovation and embedding new ways of working to enhance service quality and responsiveness to customer needs. Collaborating closely with colleagues in Adult Social Care and external partners, you'll ensure a seamless, positive experience for all clients.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• Knowledge of the charging principles for social care services
• Effective people and performance management skills, with the ability to inspire and motivate a team
• Ability to adapt at pace, with a mindset of responding constructively to challenges and finding solutions
• Ability to develop effective partnership relationships
• Exceptional organisational skills with a high-level of attention to detail.

To apply, we request that you submit a CV and you will be asked the following questions:

• Please tell us how you ensure you effectively prioritise your workload, including how you respond to work pressures.
• Describe how would you monitor and improve the performance of your team to ensure service standards are consistently met.
• Describe a time you had to manage conflicting priorities within your team. How did you ensure deadlines were met without compromising quality?
• Describe how you would encourage your team to adopt new ways of working while maintaining accuracy and compliance.
• Please tell us how would you build effective relationships with Adult Social Care colleagues and external partners to ensure a seamless client experience.

Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

The job advert closes at 23:59 on 11/01/2026 with interviews planned to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.