Assistant Store Manager - Crawley - 38 Hours

Angling Direct; Crawley; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading fishing tackle retailer in Crawley is seeking a passionate Assistant Store Manager to join their dynamic team. The role involves managing store operations, delivering outstanding customer service, and leading a motivated team. Ideal candidates will have retail experience and solid fishing product knowledge. Join a supportive workplace with great employee benefits including staff discounts.

Benefits

40% staff discount on Advanta

25% staff discount on other branded products

Qualifications

• Experience in a retail environment with some leadership responsibility.
• Strong focus on delivering outstanding customer service.
• Ability to motivate and maintain effective teams.

Responsibilities

• Manage store operations in the absence of the Store Manager.
• Drive sales through exceptional customer service.
• Assist in staff recruitment and onboarding.
• Maintain store compliance with policies and procedures.
• Report on buying trends and customer needs.

Skills

Fishing product knowledge

Customer service focus

Leadership experience

Conflict management

Communication skills

Job description

Are you passionate about fishing and looking to join a dynamic team at the forefront of the angling industry? Angling Direct, the UK's leading fishing tackle retailer, is expanding and we want you to be part of the journey!

We are seeking motivated individuals to join our growing team as an Assistant Store Manager in our Crawley store to help us lead our team to success and continue delivering exceptional service and expert advice to our customers. If you are ready to cast your line into a new opportunity, Angling Direct is the place for you!

Customers are at the heart of everything we do. We are committed to providing our customers with the encouragement, advice and support so they have everything they need to get the most out of their fishing. To achieve our purpose of inspiring everyone to get out and enjoy an exceptional fishing experience, we are committing to be Europe’s leading omni-channel fishing tackle destination, for all anglers regardless of experience or ability.

If you are passionate about fishing and eager to share your expertise in a customer-focused environment, this could be the perfect opportunity for you!

What You Will Do

• Work closely with the Store Manager to ensure the smooth day-to-day operations of the store. Step in to manage the store in the Store Manager’s absence, taking on full managerial responsibilities
• Collaborate with all staff to meet and exceed store targets, ensuring high performance and customer satisfaction. Assist in the recruitment and onboarding of new staff members
• Drive sales by delivering outstanding customer service. Maintain excellent store and visual merchandising standards to enhance the customer experience
• Assist with store administration, including compliance with policies, procedures and banking. Handle customer and staff issues, including complaints and grievances
• Report on buying trends and customer needs, contributing to the store’s strategic planning and improvement

What We Are Looking For

• Passionate anglers with solid fishing product knowledge
• Experience of working in a retail environment, ideally with some leadership responsibility
• Good understanding of retail processes and health and safety requirements
• A driven, results-orientated individual with a strong focus on customer service
• Conflict-management capabilities and the ability to motivate and maintain effective teams
• Strong communication and organisational skills with the ability to manage and measure work effectively

Why Join Us?

• Join a team that loves angling and supports fellow anglers
• Be valued in a collaborative and supportive workplace
• Deliver top-tier advice and an outstanding shopping experience to fishing enthusiasts
• Grow, collaborate, and share your fishing passion in a thriving business
• Enjoy 40% staff discount on Advanta, and 25% staff discount on other branded products after probation