Assistant Store Manager

PVH; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading global apparel company is looking for an Assistant Manager in Manchester to lead store teams in generating sales and optimizing customer experience. The ideal candidate will possess proven people management skills, effective communication, and a collaborative mindset. Responsibilities include maintaining visual merchandising standards, evaluating store performance, and building strong relationships with customers. The company values adaptability and a can-do attitude, offering competitive benefits to support a diverse workforce.

Benefits

Competitive benefits program

Inclusive and diverse work environment

Qualifications

• Previous experience managing people and resolving conflicts.
• Ability to communicate effectively and cultivate belonging.
• Experience in collaborating to achieve group success.
• Courageous in providing feedback for improvement.
• Ability to adapt and work quickly.
• Energetic presence on the shop floor.
• Can-do attitude when tackling issues.

Responsibilities

• Lead store teams to enhance sales and customer experience.
• Identify business growth opportunities through collaboration.
• Maintain visual merchandising standards.
• Work with management to achieve company objectives.
• Focus on building relationships with customers.
• Evaluate product performance and staff service levels.
• Communicate sales drivers and discuss strategies.
• Analyze reports to improve store performance.
• Assist in recruitment and hiring processes.
• Build potential successors for key positions.
• Participate in management meetings.
• Set sales goals and improve staff performance.
• Deliver exemplary customer journeys.

Skills

People management experience

Effective communication

Collaborative mindset

Feedback skills

Adaptability

Energetic presence

Problem-solving attitude

Job description

Overview

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. Our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable. We strive to hire individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant we must be nimble and adaptable. The Assistant Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit and inspiring their teams through their passion and belief in our brands.

Responsibilities

• Lead the store teams to generate sales, profit, minimize losses, and create the best possible customer experience while ensuring the store is visually distinctive and impeccably maintained.
• Identify opportunities to grow the business and improve performance through collaboration with others.
• Maintain corporate visual merchandising directives and standards for sales floor and back room.
• Work alongside the visual merchandising team to ensure clear communication and understanding between VM and store teams.
• Partner with store management team to build on business opportunities and achieve company standards and objectives.
• Focus staff on quality relationships with internal and external customers; ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled service.
• Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
• Communicate to the Store Manager what is driving sales and discuss issues/priorities to develop strategies to maximize business; ensure weekly visual presentation action plans.
• Analyze store level reports and create action plans to improve results.
• Assist with manpower planning, recruitment, interviewing and hiring processes; recruit store personnel with diverse perspectives and backgrounds.
• Work with the Store Manager to build bench strength for key positions, including possible successors.
• Participate in weekly management meetings alongside other staff meetings.
• Clearly communicate store and individual sales goals and other key performance expectations; provide guidance on what is needed to improve performance.
• Providing a great customer journey and achieving exemplary mystery shop results.
• You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.

Qualifications

• You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
• You'll be an effective communicator with the ability to cultivate belonging.
• You collaborate to win and recognize and celebrate the contributions and achievements of others.
• You are courageous in giving feedback that promotes positive behavioral change.
• You adapt fast and work with pace.
• You are energetic and inspire trust showing a clear presence on the shop floor.
• You'll approach all issues with a can-do attitude and make informed decisions to find in-store solutions.

About PVH

PVH has a history going back over 130 years and is one of the largest global apparel companies. Calvin Klein is part of PVH, along with TOMMY HILFIGER, and PVH Europe. PVH is committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. PVH is an equal opportunity employer and considers all applicants for employment without regard to race, ethnicity, color, sex, gender identity or expression, age, religion or sexual orientation. PVH provides a competitive benefits program designed to support associates both at home and at work. Learn more about Inclusion & Diversity at PVH. This description does not create a contract of employment and PVH reserves the right to modify job duties at any time.