Assistant store manager

Shurgard Belgium CVA; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading self-storage provider in Greater London is seeking a customer advisor. Responsibilities include advising customers, maintaining the store, and managing rentals. Ideal candidates will have retail experience, be reliable, and enjoy customer interaction. This role offers various benefits including bonuses and training opportunities.

Benefits

Bonus scheme

22 days holiday plus bank holidays

Company pension scheme

Private medical insurance

Discounts on retail and tech

Internal recognition & rewards

Tailored training opportunities

Qualifications

• Enjoy advising and convincing customers.
• Reliable, honest, and committed.
• Willingness to keep the warehouse clean.

Responsibilities

• Advising customers face to face, over the phone, online, and via email.
• Renting storage rooms and achieving targets.
• Supporting customers with queries.
• Store maintenance duties.
• General administrative activities.

Skills

Retail / commercial work experience

Consultative sales

Customer service

Microsoft Office: Outlook and Word

Education

Minimum level of education: Secondary school

Job description

Benefits

• A multitude of benefits include a bonus scheme, 22 days holiday plus bank holidays, company pension scheme, private medical insurance, discounts on retail and tech, internal recognition & rewards, and lots more!
• Tailored and ongoing training opportunities.
• Promotion opportunity to Store Manager and District Trainer.
• Clear and proven structures and processes.
• Uniform provided.

Job Overview

Let´s talk about the JOB!

Responsibilities

• Advising interested customers on site face to face in the store, over the phone, online and via email.
• Renting of our storage rooms, merchandise sales and achieving the required targets.
• Supporting existing customers with queries and any issues.
• Store maintenance duties / cleaning.
• General administrative activities and contract management.
• Support for the smooth operation of our stores.

Qualifications

• You ideally have retail / commercial work experience (e.g. consultative sales or customer service).
• You enjoy advising and convincing customers.
• You can work alone and in a team.
• You are reliable, honest, and committed.
• You are interested in further training and promotion opportunities.
• You do not mind keeping the warehouse clean.
• Microsoft Office: Outlook and Word is desirable.
• Minimum level of education required: Secondary school.

Company Overview

Shurgard is the largest self-storage provider in Europe. We have over 200 self‑storage centres in 7 countries: Belgium, Denmark, France, Germany, Sweden, The Netherlands and United Kingdom. We help people store their belongings - often at times of big life changes. At Shurgard, we live and breathe our values of service, security, reliability, flexibility, convenience and cleanliness - to provide the best storage experience. Shurgard currently cater for the storage needs of more than 140,000 customers, employs over 700 people and is partly owned by Public Storage - the world's largest owner and operator of self‑storage facilities with thousands of stores in the United States. With more than 750 employees and over 270 stores in seven European countries (Netherlands, France, Sweden, UK, Belgium, Germany and Denmark), Shurgard Europe is the largest developer, owner and operator of self‑storage in Europe.

Additional Compensation

• 22 days annual leave, plus 8 public holidays
• Pension scheme
• Private medical insurance
• Life assurance benefit at 4x basic salary
• Income protection policy
• Bike2Work scheme
• Eyesight test voucher
• Perks (benefits and reward platform)
• Help@hand (health and wellbeing support)